Patient Shipment Specialist

At Johnson & Johnsonwe believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented treated and curedwhere treatments are smarter and less invasive andsolutions are our expertise in Innovative Medicine and MedTech we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow and profoundly impact health for more at .

As guided by Our Credo Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson we respect the diversity and dignity of our employees and recognize their merit.

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About Innovative Medicine

Our expertise in Innovative Medicine is informed and inspired by patients whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow.

Join us in developing treatments finding cures and pioneering the path from lab to life while championing patients every step of the way.

Learn more at are searching for the best talent for Patient Shipment Specialist.

Purpose: The Patient Shipment Coordinator is a professional client facing role responsible for various functions including accurate and timely response to client inquiries regarding patient-specific programs performing shipment set up enrollment of patients into a safe return program and completing detailed documentation in various computer systems to ensure patients get their therapy in a quick and efficient manner from the Non-Commercial Pharmacy.

You will be responsible for:

• Conduct initial and refill calls to patients informing them of available services as well as future targeted outreach to provide ongoing support.
• Complete shipment setup in the non-commercial pharmacy dispensing system.
• Ensure all calls are documented in various computer systems following business standards.
• Maintain frequent touchpoints through the outreach process to communicate progress to patients throughout their journey.
• Provide support education and status updates to regionally aligned field teams HCP offices and patients to ensure efficient referral processing triaging and shipment setups.
• Demonstrate the ability to prioritize and balance the needs of patients and HCP offices while meeting business needs.
• Provide concierge-level service to internal and external customers.
• Resolve any customer and client requests in a timely and accurate manner and escalate appropriately.
• Maintain frequent phone/email contact with internal operational staff. Utilize outbound faxes internal systems email alerts and mailings per program guidelines.
• Strong compliance mindset demonstrating clear understanding of patient privacy laws regulatory standards and adverse event reporting.

Coordinate shipments to HCP offices through utilization of an online shipment portal.

Active participation in building and maintaining respectful collaborative team relationships exercising and encouraging positivity.

Other duties as assigned.

Qualifications / Requirements:

• High school diploma
• Minimum 2 years experience in a pharmacy or healthcare setting
• Minimum 2 years experience as a case manager or call center representative
• Ability to communicate effectively both orally and in writing with a focus on customer satisfaction
• Empathy drive and commitment to exceptional service
• Ability to build productive internal/external working relationships
• Ability to proficiently use Microsoft Excel Outlook and Word

Preferred Qualifications:

• Undergraduate degree
• Bilingual Spanish speaking and writing

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity age national origin disability protected veteran status or other characteristics protected by federal state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants needs. If you are an individual with a disability and would like to request an accommodation external applicants please contact us via Internal employees contact AskGS to be directed to your accommodation resource.

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