Patient Services Specialist

Were . Were building Americas national imaging network: the infrastructure that connects patients providers and payers to faster better-value diagnostic imaging. Thousands of patients move through our platform every day and each is a real person waiting for an answer to a healthcare concern. We exist to get them that answer faster.

We manage the medical imaging pathway end-to-end. Providers order through a single point of entry and from there we run the entire medical diagnostic pathway. Managing the full pathway rather than brokering pieces of it is what lets us deliver imaging faster at higher quality and at a lower cost than the fragmented status quo.

Were looking for a Patient Services Specialist to join our Revenue Operations team at an exciting time. Weve raised over $200m in funding to date reached profitability and are growing 100% year-over-year.

Millions of people wait too long for a diagnosis. Come help us fix that.

As a Patient Services Specialist you will be the stateside representative of our respective subsidiary/PC brand. Our team collaborates closely with both internal and external partners to ensure alignment and seamless processing of patient cases.

The Case Operations department comprises two separate teams: Medical Records and Patient Services. This role reports to the Patient Services Manager who oversees all patient services specialists and their respective offshore teams.

As a scale-up business expect this role to develop over time. Some of what youll be involved in:

• Quality Assurance Checks

• Pattern Recognition / Discrepancy Flagging

• Offshore leadership

• Strong relationship development with internal cross-functional teams and market leads relating to the assigned market

• Case communications with external partners (law firms clinics third-party companies)

• Identify patterns/discrepancies proactively to avoid reactive responses

• Ownership of metrics (phones emails QA/send case updates) specific to the assigned market/brand

• Project ownership development of processes plan/time management of expected finish ability to pivot as changes present themselves

• Working knowledge of HIPAA and other medical insurance regulations and terminology

• Previous experience working in electronic health/medical record systems

• Previous experience in MS Office products especially Excel

• Ability to manage high-volume patient updates using multiple systems in a fast-paced environment

• Making calls to law firms for case updates and case manager emails

• Maintaining various files logs and medical records to ensure accuracy and completeness of information

• Interacting with attorneys and case managers via call and email regarding patient records and payment status

At AI isnt a side project; its how we work. We expect everyone to use AI to think faster remove drudgery and multiply their output. What we care about is judgment: knowing when AI makes you sharper when it doesnt and how to use it responsibly around patient data. Well assess this in the way that matters for this role using the tier below. You dont need to be an engineer. You need to reach for the best tool and get more done as a result.

Tier 3 For this role youre expected to be AI-Aware. You lead with subject matter expertise but youre comfortable using AI for things like admin documentation or research so you can spend more time with patientsand you know where AI stops and human judgment has to take over. (clinical hands-on and highly regulated roles where hands-on expertise is the core value)

One assessment principle across all tiers: were testing judgment and adaptability not whether youve memorized todays tools. Tools change quarterly; the ability to learn and apply them is what compounds.

Were building something that matters. Every scan we speed up is a real person waiting on an answer and that urgency runs through everything we do. We move fast own outcomes and take pride in our output. If you like ambiguity working with ambitious people and want your work to visibly move the needle youll feel at home here. For you to be successful at you must embody our values.

We keep our interview process short and sweet. Here are the stages you can expect but we might switch up the order depending on team availability:

1. 30-minute introductory phone call with a member of our Talent Team.

2. If it feels like there is an initial fit for all we will invite you to a 45-minute video call with the hiring manager. This is a more structured interview that will deep-dive into the role and technical needs.

3. Scan Standard interview where our panel screens for values alignment and the success factors that matter at . You will also be assessed on your AI fluency at the stage and depth relevant to your role (see AI Requirements above).

4. Meet the founders and/or other team members. Again the length varies depending on how many people are involved and whether in person or via video call.

5. Offer!

We go beyond the basics with our benefits package. We believe great work starts with supporting our people. Heres what you can expect from us:

• Salary range of $50000 - $60000

• Remote work environment

• Dedicated personal development budget

• Medical vision and dental coverage

• 28 days of paid time off across PTO and wellbeing days so you can show up at your best

• Paid parental leave

• 401k retirement plan

• All the equipment you need to do your best work

• Inclusive people-first policies designed by our team for our team

is committed to eliminating discrimination and encouraging diversity within our team. We strive to provide equality and fairness for all job applicants and employees and never discriminate on the basis of gender marital status age race ethnicity religion or physical differences.

We are opposed to all forms of unlawful treatment and discrimination.

Our ambition is for our team to be representative of societys diversity and for every employee to feel respected and able to bring their best selves to work.

If you need an accommodation to apply or interview contact us at .

We look forward to receiving your application!

Required Experience:

IC