Patient Services Assistant

POSITION SUMMARY The Patient Service Assistant (PSA) performs functions related to supporting patients/clients with insurance related inquires health coverage enrollment applications sliding fee scale applications and payment collections. A PSA will work closely with the Health Centers to address outstanding balances insurance ineligibility and provider credentialing error at the front desk. PSAs will be cross trained to assist with coverage at the front desk where they will be trained to check-in patients/clients schedule appointments manage incoming calls and backfill appointments as : $23EDUCATION AND EXPERIENCE/QUALIFICATIONS High School diploma plus 2 years of progressively responsible related experience or an Associates Degree plus 1 years of progressively responsible related experience is required. Experience in a health care setting including face to face interaction with clients/patients is preferred. A valid drivers license and access to timely and reliable transportation are exceptional customer service appropriate phone etiquette and ability to multi-task in a detail oriented fast paced environment. Exhibits strong verbal and written communication skills. Demonstrates sound judgment and decision making with accurate thorough and persistent follow through. Ability to work independently or in a team environment. Demonstrates proficiency in Microsoft Office applications and other computer 43 Woodland St HartfordSCHEDULEFull time 9am-5pm. EMPLOYEE BENEFITSAt Wheeler were committed to not only supporting your career growth but also ensuring your well-being and security. Heres how we invest in you:Nurture Your Health:Comprehensive medical and prescription insurance through CentivoComprehensive dental and vision insurance through CignaAccess to wellness programs to support your physical and mental healthSecure Your Future:Enjoy peace of mind with company-paid life and AD&D insurance403(b) Plan with contributions from the companyFuel Your Career Growth:Pursue your educational goals with our Education Reimbursement ProgramAccess training and development opportunitiesReceive a productivity incentive to recognize your hard work and dedicationMaintain Work-Life Harmony:Recharge with generous paid time off including:15 vacation days per year to explore and recharge8 sick days per year for your well-being2 personal days per year for your personal needs2 floating holidays per year to celebrate what matters to you9 paid company holidays to spend with loved onesAccess free and confidential counseling through our Employee Assistance Program (EAP)ESSENTIAL DUTIES AND RESPONSIBILITIESProvide administrative support to the health centers Support Services independently but closely with the Support Services Supervisor/Manager and Senior Director of Health Center Operations to address outstanding self-pay patients/clients with outstanding balances by overseeing sliding fee scale applications payment plans prompt pay discounts and ensuring all sliding fee scales applications are accurate and up to assistance to patients/ clients in completing health coverage enrollments through Access Health CT including Medicaid/HUSKY health each patients/clients insurance coverage via Phreesia eligibility swipes and/or verification calls to the insurance new patient charts. Reviewing for completion and accuracy for all insurance demographic required forms and UDS potential billing issues and act to resolve problems quickly and collaboratively with the Billing and sorts incoming faxes and and delivers timely accurate and professional documents as needed to patients/clients collateral contacts and primary care all error and Q&A reports up to all scanning/indexing up to and utilizes available insurance trainings and staff development opportunities to develop job related skills and enhance knowledge and growth within the competencies to meet expectations in all position-specific key performance to develop knowledge and understanding about the history traditions values family systems and artistic expression of groups served as well as uses appropriate methodological approaches skills and techniques that reflect an understanding of culture.