Patient Relations Specialist
Job Location:
Joplin, MO - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Minimum Qualifications:
Experience: Prior experience in customer service/patient relations.
Preferred Qualifications:
Education: Degree in healthcare-related field.
Other Skills Knowledge Abilities:
Understands hospital services patient care and regulatory standards.
Able to demonstrate strong communication skills to interact with patients families and hospital staff.
Possesses analytical skills to identify trends and make recommendations for process improvements.
Can follow through on tasks and motivate others.
Can implement and champion new processes related to patient relations.
Can work with hospital leadership to develop and monitor patient relations initiatives.
Ensures accurate documentation and follow-up of patient complaints.
Can analyze data and provide detailed reports to hospital committees.
Is self-motivated and able to manage tasks without constant supervision.
Assess and addresses patient problems effectively.
Is proficient in using MS Office products for documentation and reporting.
Can use hospital systems for data collection and analysis.
From day one Mercy offers outstanding benefits - including medical dental and vision coverage paid time off tuition support and matched retirement plans for team members working 32 hours per pay period.
Join a caring collaborative team where your voice matters. At Mercy youll help shape the future of healthcare through innovation technology and compassion. As we grow youll grow with us.
Required Experience:
IC
About Company
Mercy is one of the largest U.S. health systems with 44 acute care & specialty hospitals, over 700 physician & outpatient clinics in Arkansas, Kansas, Missouri & Oklahoma.
