Patient Flow Coordinator Centralized Transport

Facility:

CoxHealth South: 3801 S National Ave Springfield Missouri United States of America 65807

Department:

1156 Centralized Patient Transport SGF

Scheduled Weekly Hours:

16

Hours:

2:00 PM - 10:30 PM

Work Shift:

Evening Shift (United States of America)

CoxHealth is a leading healthcare system serving 25 counties across southwest Missouri and northern Arkansas. The organization includes six hospitals 5 ERs and over 80 clinics. CoxHealth has earned the following honors for workplace excellence:

• Named one of Modern Healthcares Best Places to work five times.

• Named one of Americas Greatest Workplaces Greatest Workplaces in Healthcare () Greatest Workplaces for Women () and Greatest Workplaces for Diversity (2024) by Newsweek and Plant-A Insights Group.

• Acknowledged by Forbes as one of the Best Employers for New Grads.

• Healthcare InnovationsTop Companies to Work for in Healthcare (2025).

Benefits

• Medical Vision Dental Retirement with Employer Match and more (20 hrs/week)

• For a comprehensive list of benefits please click here:Benefits CoxHealth

Job Description:

Responsible for the effective daily coordination and monitoring of Patient Transportation services in a hospital environment through timely and accurate dispatch management of customer transportation requests and efficient assignments of transport personnel utilizing the software applications. Ensure positive patient requestor and transporter satisfaction by providing excellent customer service on the floor or on the phone. If resources are available the dispatcher may be asked to assist with patient transports during high volume : Required: High school diploma or equivalentExperience: Required: 6 months of patient transport or related hospital experienceSkills: Organizational skills necessary to plan organize coordinate and direct the activities of transport requests and staff productivity Basic computer skills; ability to troubleshoot system problems related to computer or software systems and initiate internal or external resolution to system issues Analytical ability to constantly evaluate task and personnel status; interpret demand and response times in accordance with patient acuity and personnel availability Mental ability to provide excellent judgment for problem solving related to response time and performance of staff coordination of activities related to Patient Transportation Services; enforcement of policies under emergency or stressful situations Excellent interpersonal skills necessary to interact motivate and communicate with a wide range of staff and hospital personnel in a professional manner; guest relations skills must be strong genuine and noticeable Flexible work scheduleLicensure/Certification/Registration: N/A