Patient Experience Coach Nurse

Here your calling will flourish. Were not just a workplace; were a community dedicated to a mission of service.

Leaders in Specialized Care:

• Barrow Neurological Institute (BNI): A world-renowned center for groundbreaking neurological research and innovative treatments.
• Norton Thoracic Institute (NTI): A national leader in advanced thoracic care with pioneering surgical techniques.
• Level I Trauma Center: One of Arizonas busiest ERs providing immediate comprehensive care for critically injured patients 24/7.

Why SJHMC

• Culture of Excellence & Well-being: We care for our people fostering professional and personal growth.
• Community & Collaboration: Be part of a network committed to global health and well-being.
• Join a Legacy Shape a Future: Over 20% of our patients travel internationally for our specialized care.

This is an invitation to join a family of dedicated professionals at the forefront of medical innovation united by the power of humankindness.

As a Patient Experience Coach you will foster a patient-centered culture guiding staff to enhance the patient journey and improve satisfaction. Your role drives improvements in communication empathy and service.

Every day you will conduct training coach individually and facilitate workshops on patient experience best practices. Youll analyze feedback identify improvements and collaborate on strategies to address patient needs.

To be successful you need exceptional communication/interpersonal skills and a deep understanding of patient experience principles and healthcare operations.

• Participates in daily patient rounds and other patient satisfaction activities
• Possesses the ability to connect with the patient and actively listen while drilling down into the patient experience to identify strengths and opportunities for improvement
• Promotes the use of the Five Fundamentals of Service (AIDET) and Evidenced Based Practices for interactions with patients and visitors
• Communicates effectively with patients and families to resolve issues and provides service recovery when needed using HEART Service Recovery model
• Responds to service requests and feedback received from Care Advisor
• Provides hands on patient care as appropriate to meet the needs of the patients and department.

• Bachelors of Science Nursing
• Three (3) years or more experience as an RN
• Registered Nurse: AZ
• American Heart Association
  • Basic Life Support (BLS)

Preferred

• One (1) year in management /supervisory (charge nurse shift lead) or
• Similar healthcare leadership role with five (5) years or more experience
• ED position Emergency Medicine experience