Patient Coordinator (52761)

Position Objective: The Patient Coordinator will provide support services to satisfy the overall operational objectives of the National Institute of Neurological Disorders and Stroke within the National Institutes of Health.

Duties and Responsibilities:

• Coordinate patient schedules with testers nurses physicians and clinical research coordinators. 1
• Act as primary point of contact for patients enrolled in the study.
• Coordinate the recruitment scheduling travel and admission of research study participants with clinical staff.
• Work with staff to coordinate new research patient screening appointments procedures and imaging studies between protocol investigators and the outpatient clinic scheduling personnel.
• Coordinate scheduling travel and lodging of subjects participating in studies.
• Distribute patient recruitment and communication materials.
• Compile promotional materials for meeting exhibits and presentations special events and other events.
• Triage questions to appropriate personnel in the team as necessary.
• Maintain ongoing relationships with patients families caregivers medical care providers and various individuals on a continuous longterm basis. 2
• Respond to patient emails and phone calls; prioritize patient related issues into urgent emergent and routine; triage the issues to the appropriate personnel in the team as necessary.
• Act as liaison between participants participants relatives and staff members communicate participants questions complaints problems and concerns to appropriate staff members. 3
• Communicate all patient protocols to patients within the context of eligibility criteria for specific protocol; obtain appropriate consent forms.
• Serve as point of contact for questions advice and communications on the process and status of protocols; initiate and respond to correspondence and telephone contacts pertaining to admission of patients.
• Respond to communications with research subjects; direct questions to appropriate team member.
• Collates enters and maintains data collected on participants.
• Collect outside medical documentation electronically scans and uploads records into the electronic medical record.
• Collate and enter data collected on participants.
• Ensure accurate and complete collection and submission of study data.
• Maintain patient files medical records and patient family contacts; file medical record notes into patient charts daily. 4
• Maintain clinical data in protocol databases.
• Create reports/spreadsheets for tracking and scheduling of protocol patients.
• Ensure consistency in records data and datasets in accordance with regulatory requirements.
• Work with staff on QA/QC of the clinical and research records for patients on study prior to audits.
• Obtain medical information imaging disks and pictures from applicants on an ongoing basis; file them with the records.
• Coordinates new patient referrals by obtaining pertinent information and forwarding it for review.
• Review incoming patient referrals and contact referring physicians office if referral is incomplete. 5
• Obtain outside medical records radiology studies biopsy slides and submit to the respective departments at the NIH.
• Communicate with appropriate staff about intake and materials and submission of materials for review.
• Verify all medical staff privileges through database software system when new surgeons and/or new procedures are scheduled.
• Work with staff to achieve optimum schedule and staff utilization; work with staff in problem solving for overlapping appointments.
• Review future scheduled cases to resolve potential conflicts or problems; monitor additional reports to ensure data validity.
• Troubleshoot scheduling issues to ensure maximum productivity of staff resources.
• Monitor and identify areas of improvement in the clinic environment clinical trial conductance in the outpatient setting for patients families and staff.
• Maintains relationships with professional and scientific associations and academic institutions to identify emerging trends and developments in clinical research participant recruitment and coordination.
• Mentor and train other clinical staff.
• Meet with lab members to present updates
• Work products and documents related to coordinating the recruitment scheduling travel and admission of research study participants with clinical staff.
• Work products and documents related to acting as liaison between participants participants relatives and staff members; communicate participants questions complaints problems and concerns to staff; prepare correspondence for patients and referring physicians.
• Work products and documents related to copying distributing filing and delivering consent forms to Medical Records department.
• Work products and documents related to following up on patient appointments; send reminder cards; place reminder calls.
• Work products and documents related to maintaining correspondence log; create and maintain database of patient appointments; update electronic calendars; create clinic schedule
• Work products and documents related to tracking clinical protocol paperwork; upload and submit documentation into existing electronic system.

Basic Qualifications:

• Associates degree and six years of related experience.
• Experience with MS Office Suite and SharePoint.

Preferred Qualifications:

• Ability to communicate effectively orally and in writing with non-technical and technical staff
• Detail-oriented and possess strong organizational skills with the ability to prioritize multiple tasks and projects

*This job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required by this position.

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

GAP Solutions provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job email us at . You will need to reference the requisition number of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a requisition number will not be returned.

Qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability protected veteran status or other characteristics protected by law.

This position is contingent upon contract award.