Patient Account Representative Duke

***On-Site Mon - Fri 8a to 5p***

Join Our High-Energy Healthcare Call Center Team!

At Revco Solutions we provide exceptional customer service to the patients we service. As a leading healthcare call center we are seeking highly motivated individuals to join our high-energy call center team. If you are passionate about helping others thrive in a fast-paced environment and are committed to delivering outstanding customer service we want you to be part of our team!

As a Patient Account Specialist you will play a vital role in assisting the patients we serve by ensuring they receive the support and guidance they need. You will assist the patient with understanding their account and then work with the patient on resolving their balance.

For our valued team members we offer an amazing bonus led by our Performance Bonus Plan an innovative program designed to reward our top performing team members.

Other Benefits Include:

• Medical Dental Vision Life and Disability Coverage
• 401(k) Savings Plan with Company Match
• Paid Time Off (PTO)
• Paid Holidays

As a valued team member your responsibilities will include:

• Answering inbound calls from patients and addressing any inquiries concerns or requests with empathy and professionalism.
• Assisting patients with insurance inquiries claims and billing matters.
• Providing information about medical procedures services and general healthcare inquiries.
• Documenting patient interactions and updating relevant systems according to established guidelines.

To excel in this role you should possess the following qualifications:

• Excellent communication skills both verbal and written with a compassionate and patient-centered approach.
• Strong problem-solving skills and the ability to handle challenging situations with empathy and professionalism.
• Ability to multitask navigate computer systems efficiently and type accurately.

Requirements:

• High school diploma or equivalent.
• Proficient in basic computer applications and the ability to learn new software quickly.
• Empathy compassion and a genuine desire to help others.
• Strong attention to detail.

So if you are ready to make a difference and join our industry leading team please apply today!