Patient Access Team Lead

Job Family:

Travel Required:

Clearance Required:

Schedule:

TRAINING: Monday - Friday: 8AM-5PM CT

AFTER TRAINING: Flexible; Open to adjusting schedule based on department need.

Location:

Bessemer AL (2 Locations)

What You Will Do:

• Lead and support a patient access team at two Bessemer AL client locations
• Oversee day-to-day workflow prioritize work assignments and help ensure service delivery expectations are met.
• Provide coaching guidance and ongoing support to team members to promote performance engagement and accountability.
• Monitor team activities identify issues or bottlenecks and help drive timely resolution.
• Partner with supervisors and other stakeholders to support operational goals and continuous improvement initiatives.
• Assist with process improvement efforts and contribute to efficient high-quality service delivery.

What You Will Need:

• High School Diploma or GED or 5 years of relevant experience in lieu of the education
• 8 years relevant customer-facing experience (preferably in healthcare)
• 5 years of working experience in all areas of Patient Access (Scheduling and Pre-Registration Insurance Verification Prior Authorization Financial Counseling & Estimating and Point-of-Service Collections)
• Strong communication interpersonal and relationship-building skills.
• Ability to organize work manage priorities and support multiple tasks in a fast-paced environment.
• Demonstrated problem-solving skills and the ability to address issues effectively and professionally.
• Ability to work collaboratively with team members supervisors and cross-functional partners.
• Strong attention to detail and commitment to delivering quality results

What Would Be Nice To Have:

• Experience leading coordinating or supporting a team in a professional services or operations environment.
• Experience with process improvement.
• Previous leadership experience in a managed services or healthcare-related environment.
• Familiarity with operational reporting performance tracking or workflow coordination.
• Experience supporting remote or distributed teams.

#IndeedSponsored

#LI-DNI

What We Offer:

Guidehouse offers a comprehensive total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

• Medical Rx Dental & Vision Insurance

• Personal and Family Sick Time & Company Paid Holidays

• Position may be eligible for a discretionary variable incentive bonus

• Parental Leave

• 401(k) Retirement Plan

• Basic Life & Supplemental Life

• Health Savings Account Dental/Vision & Dependent Care Flexible Spending Accounts

• Short-Term & Long-Term Disability

• Tuition Reimbursement Personal Development & Learning Opportunities

• Skills Development & Certifications

• Employee Referral Program

• Corporate Sponsored Events & Community Outreach

• Emergency Back-Up Childcare Program

About Guidehouse

Guidehouse is an Equal Opportunity EmployerProtected Veterans Individuals with Disabilities or any other basis protected by law ordinance or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities or to apply for a position and you require an accommodation please contact Guidehouse Recruiting at 1- or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @ or . Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process.

If any person or organization demands money related to a job opportunity with Guidehouse please report the matter to Guidehouses Ethics Hotline. If you want to check the validity of correspondence you have received please contact . Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicants dealings with unauthorized third parties.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.