Patient Access Specialist Juniper SpanishEnglish Bilingual

The Inova Juniper Program is looking for a dedicated Patient Access Specialist to join the team. This role will be full-time day shift MondayFriday office hours 8:00am-5:00pm. Fairfax clinic; required to work occasionally at clinics in Mt Vernon Herndon Manassas

The Patient Access Specialist provides excellent service by identifying customer needs and fulfilling customer expectations. Performs assigned duties related to patient admissions while completing assigned activities related to patient scheduling for medical procedures. Verifies and enters insurance information and authorization/referral requirements into databases. Counsels patients on financial liability by using available financial counseling tools to achieve maximum reimbursement for patient services and ensures a safe patient care environment to the fullest potential in an effort to achieve team goals.

Inova is consistently ranked a national healthcare leader in safety quality and patient experience.We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.

Featured Benefits:

• Committed to Team Member Health:offering medical dental and vision coverage and a robust team member wellness program.
• Retirement:Inova matches the first 5% of eligible contributions starting on your first day.
• Tuition and Student Loan Assistance:offeringup to $5250 per year in education assistance and up to $10000 for student loans.
• Mental Health Support:offering all Inova team members their spouses/partners and their children 25 mental health coaching or therapy sessions per person per year at no cost.
• Work/Life Balance:offering paid time off and paid parental leave.

Job Responsibilities

• Patient Intake Registration & Documentation: Manages complex cases resolves errors confirms authorizations validates and indexes documents.
• Administrative & Technology Operations: Prepares schedules tracks records and navigates multiple systems efficiently.
• Case Management Tasks: Coordinates documentation and follows up on case-related tasks.
• Financial Counseling: Assesses coverage and initiates financial assistance.
• Insurance & Contract Coordination: Applies payer-specific rules resolves issues and identifies contract limitations.
• Inquiries & Patient Concerns: Resolves moderate concerns and tracks follow-ups with patients.
• Kiosk: Educates patients and reports usage trends on kiosks.
• Patient Referrals: Validates insurance and tracks referral status.
• Scheduling: Schedules specialty visits and coordinates preparation.
• Transport: Coordinates special needs transport.
• Health Information Management (HIM) Coordination: Resolves minor chart issues and assists with release of information (ROI).
• Utilization Review Coordination: Provides documentation to utilization review (UR) teams

Minimum Qualifications:

• Experience - 1 year of healthcare patient access experience
• Education - High School diploma or equivalent

Preferred Qualifications

• Bilingual Spanish-English