Patient Access Representative Sr

At CHI Health Mercy Council Bluffs patients are at the heart of our care. Our campus is designed to heal the body mind and spirit of every person in a more comfortable less stressful hospital environment. Our full range of medical services include a new pavilion featuring enhancements in heart and vascular care surgery maternity cancer care and diagnostic imaging.

As ourPatient Access Representative Sr you will serve as a critical member of our revenue cycle team ensuring operational excellence across emergency admitting and main registration departments. You will act as a subject matter expert providing guidance to team members while managing complex encounter scenarios and non-standard workflows. By fostering a culture of accountability and relationship-based care you will play a key role in maintaining patient throughput and supporting our organizations mission to provide compassionate high-quality healthcare.

Every day you will utilize advanced systems to verify insurance eligibility conduct benefits reviews and clearly communicate financial responsibilities to patients. You will handle complex documentation resolve registration discrepancies and collaborate with clinical and revenue cycle partners to eliminate delays in care. Your daily workflow involves flexing across various access points to support high-acuity periods ensuring all administrative processes are performed with precision regulatory compliance and a strong commitment to privacy standards.

To be successful in this role you will hold a High School Diploma or GED and possess 13 years of experience in patient access healthcare registration or a related administrative field. You must demonstrate proficiency in insurance verification and benefits review paired with the analytical skills needed to navigate complex registration scenarios. We are looking for a collaborative professional who can provide informal leadership to peers communicate effectively with diverse teams and maintain the highest ethical standards while delivering efficient patient-centered service

• High School Graduate General Studies upon hire or
• High School GED General Studies upon hire and
• 1-3 years 1-3 years of experience in patient access healthcare registration or a related healthcare administrative role. upon hire and
• Experience with insurance verification benefits review and/or registration workflows required upon hire