Patient Access Representative

St. Lukes HealthThe Vintage Hospital is 106 bed facility that is nationally-recognized for providing high-quality compassionate care to Northwest Houston communities including Willowbrook Champions and Tomball. With the resources and expertise of the St. Lukes Health system St. Lukes-The Vintage offers the latest advancements in diagnostic and surgical services including heart care lung health and orthopedics. St. Lukes Health is a member of CommonSpirit.

• Perform patient registration functions across assigned access points ensuring accurate demographic information insurance eligibility and benefits verification and complete confidential documentation within the electronic health record.
• Accurately scan index and manage patient documentation to support registration billing and clinical workflows in accordance with organizational standards.
• Communicate patient financial responsibility using established education tools and scripts including estimates and patient liabilities and collect payments at the time of service as appropriate.
• Schedule confirm and revise patient appointments to support timely access to care and adherence to provider and clinic workflows.
• Identify and resolve routine registration insurance and encounter discrepancies; follow established workflows to escalate complex or non-standard issues.
• Provide patient-facing support via telephone and other approved communication channels including answering inquiries routing calls and documenting interactions per standard procedures.

• High School Graduate upon hire or
• High School GED upon hire and
• 1 year relevant experience in healthcare patient access setting is preferred along with knowledge of the following: patient registration procedures and documentation knowledge of health insurance payers and real-time insurance eligibility verifications.
• None upon hire