Patient Access Representative, Full Time Mercy Springfield (onsite)

The Patient Access Representative is often the first point of contact for our patients and therefore must represent Mercy with the highest standard of customer service compassion and perform all duties in a manner consistent with our mission values and Mercy Service Standards.

The Patient Access Representative will facilitate all components of the patients entrance into any Mercy facility. This may include scheduling registration benefit verification pre-certification and financial clearance including pre-visit collection. The Patient Access Representative will be responsible for ensuring that the most accurate patient data is obtained and populated into the patient record. This caregiver must have exceptional attention to detail and maintain knowledge and competence with insurance carriers Medicare guidelines as well as federal state and accreditation agencies. This may include scheduling registration benefit verification pre-certification financial clearance and the collection of patient financial responsibility before or at the time of service. The Patient Access Representative is responsible for communicating applicable financial responsibility requesting payment explaining available payment options and financial assistance resources and accurately documenting the outcome of each required financial conversation.

1-3 years clerical experience and customer service experience preferred. Experience with medical terminology and insurance plans preferred. High School diploma required; some college helpful.

Minimum skills knowledge and ability requirements:

- Ability to communicate effectively both orally and in writing excellent telephone etiquette required.

- Ability to establish and maintain positive working relationships with patients physicians clinical and non-clinical hospital staff and insurance companies.

- Strong organizational skills; attention to detail.

- Ability to work under stress meet deadlines and perform all daily assignments with a high level of accuracy.

- Knowledgeable and experienced with various computers systems; Ability to use a 10-key calculator and computer keyboard.

• Ability to discuss patient financial responsibility outstanding balances payment options and financial assistance resources with confidence professionalism empathy and accountability.
• Ability to respond appropriately to patient questions or concerns explain available financial resources and complete required referrals.
• Ability to consistently follow and document established patient financial engagement and collection workflows.

Physical Requirements:

Position requires the ability to push pull and/or lift 50 lbs on a regular basis.

Position requires prolonged standing and walking during each shift.

Position requires the ability to grip reach bend kneel twist and squat to perform duties.

From day one Mercy offers outstanding benefits - including medical dental and vision coverage paid time off tuition support and matched retirement plans for team members working 32 hours per pay period.

Join a caring collaborative team where your voice matters. At Mercy youll help shape the future of healthcare through innovation technology and compassion. As we grow youll grow with us.