Patient Access Lead | Hospital EveningsNights

Be the calm in the chaos. Lead with confidence. Make every patient interaction count.

Looking for a role where no two nights are the same Join CentraCares Emergency Trauma Center Team as a Lead Patient Access Assistant and become a vital part of the team that helps patients and families navigate some of their most critical moments.

As the late evening/overnight lead youll be more than the first face patients see. Youll set the tone for compassionate service support a high-performing team and help ensure seamless patient access operations in a fast-paced emergency environment. Your ability to think independently make sound decisions and lead by example will make a meaningful difference every shift.

Why Youll Love This Role

• Lead patient access operations in a busy Emergency Trauma Center
• Work alongside dedicated healthcare professionals who save lives every day
• Serve as a mentor trainer and resource for Patient Access team members
• Use your problem-solving skills and judgment in a dynamic environment
• Enjoy the independence and unique energy of overnight work
• Make a direct impact on the patient experience during critical moments

Schedule

Full-Time 80 Hours Every Two Weeks

• Overnight shifts: 9:00 PM - 5:30 AM
• Flexible option if better for you: 7:00 PM - 3:30 AM
• Weekend on-call rotation amongst Leads/SPVs

Pay & Benefits

Starting at $23.76/hour with higher pay based on experience.

• Full Pay Range: $23.76 - $35.64/hour
• Shift Differential pay: $3.00/hour between 11p and 7a

Our Total Rewards package includes:

• Medical dental and vision insurance
• Paid Time Off (PTO)
• Retirement benefits
• Employee discounts
• Tuition reimbursement
• College grant opportunities
• And much more
• View ourBenefits CentraCareincluding medical dental PTO retirement employee discounts and more!

What Youll Do

• Welcome and support patients and families entering the Emergency Trauma Center
• Complete registration insurance verification and patient access functions accurately and efficiently
• Provide leadership training coaching and ongoing support to Patient Access team members
• Serve as a resource for complex registrations and workflow questions
• Ensure compliance with department procedures and quality standards
• Help create a positive compassionate experience for every patient

Qualifications

• High school diploma or equivalent required
• Leadership experience preferably in a Hospital or Healthcare setting
• Working knowledge of Epic Prelude ADT Scheduling Insurance Authorization and Referral functions is required
• Epic Prelude/ADT Certification (or equivalent vendor credentialing) required within one year of hire if applicable
• Strong customer service communication and leadership skills
• Ability to thrive in a fast-paced ever-changing environment

Ideal Candidate

You enjoy staying busy solving problems in real time and helping others succeed. Youre comfortable taking the lead supporting teammates and providing exceptional service when patients need it most.

If youre looking for meaningful overnight work where your leadership and compassion can make a difference every night wed love to meet you.

CentraCare has made a commitment to diversity in its workforce. All individuals including but not limited to individuals with disabilities are encouraged to apply. CentraCare is an EEO/AA employer.