Patient Access Coordinator

Build Something Bigger And Change Lives Including Your Own. In 1935 Louise Whitbeck Fraser opened a school in her home for people with disabilities defying social expectations and choosing compassion over convention. She believed everyone deserves the chance to reach their potential and thrive. Today that same bold spirit is alive in every Fraser service. Were still building something bigger a more inclusive connected world where everyone belongs. At Fraser youll find more than a job. Youll find purpose. Youll find growth. And youll find a place where your work changes lives including your own.

As a Client Access Coordinator youll play an important role in helping clients access Frasers services. Youll support a variety of clinical administrative and client service functions including contact center support referral and specialty scheduling enrollment coordination and clinical reception.

Contact Center & Client Support:

• Respond to incoming phone calls in a timely professional and courteous manner providing a positive experience for clients families and community partners.
• Triage calls and direct callers to the appropriate Fraser location program or team as needed.
• Research and provide accurate information to answer questions and assist callers with navigating Fraser services.
• Complete required checklists follow-up tasks and other responsibilities within designated timeframes.

Referrals & Specialty Scheduling:

• Process internal referral requests and complete appropriate enrollment tasks in a timely manner.
• Monitor available enrollment slots and proactively communicate availability through outbound calls.
• Identify and document future scheduling needs including preferred appointment times locations and other client considerations.
• Coordinate scheduling for specialized service areas including referrals waitlists special relationships and unique Fraser services.
• Maintain accurate and timely documentation related to referrals scheduling and enrollment activities.

Clinical Reception & Administrative Support:

• Provide professional and welcoming support to clients and families through clinical reception and other administrative functions.
• Collaborate with clinical and administrative teams to ensure clients receive timely and appropriate access to services.
• Follow established workflows procedures and confidentiality requirements when handling client information.

Benefits for Full-time Employees (30 hours per week):

• UKG Wallet Eligible employees can access earned wages before payday for added financial flexibility
• Medical dental and vision insurance
• Health Savings Account (HSA) and Flexible Spending Account (FSA)
• Employee Assistance Plan (EAP)
• Life AD&D and Voluntary Life Insurance
• Long-Term Disability Voluntary Short-Term Disability Accident Insurance Critical Illness Insurance and Hospital Indemnity Insurance
• Pet Insurance
• 403(b) Retirement Plan with Company Match
• Work-Life Balance; 5 weeks of paid time off annually (18 days PTO 9 Paid Holidays)

Location Schedule: & Pay:

• Bloomington MN
  • Hybrid
• Monday through Friday between 8:45 am-5:15 pm.
• $20.00 - $21.00 per hour depending on qualifications.

Why Join Fraser

• Meaningful Impact
  Help individuals and families lead more connected independent and fulfilling lives. Your impact here is real and lasting.
• Competitive Pay & Benefits
  Fraser offers fair pay and comprehensive benefits that support your health well-being and future goals.
• Flexibility & Work-Life Balance
  With flexible schedules generous paid time off and wellness programs Fraser helps you care for others without sacrificing yourself.
• Grow Your Career With Us
  We invest in your development with training licensure support leadership pathways and real opportunities to advance.
• Culture That Lives Its Values
  Inclusion isnt just a buzzword its how we operate. Youll be seen heard and supported to bring your full self to work.
• Thrive with Stability and Purpose
  With nearly 90 years of trusted service and continued growth Fraser is a nonprofit where you can build a lasting mission-driven career.

Fraser is Minnesotas leader in autism mental health and disability services and one of the few Certified Community Behavioral Health Clinics (CCBHCs) in the state. As a nonprofit organization we provide integrated community behavioral healthcare that improves quality accessibility and coordination of care. We lead with compassion innovate with purpose and fight for inclusion every single day. Ready to Build Something Bigger Join Fraser. Grow with us. Make a difference. Because when you thrive so does the world around you.

Fraser is an Affirmative Action and Equal Opportunity Employer.

Diversity Inclusion and Belonging: Fraser values a diverse staff to ensure the best outcomes for our diverse client base. We are committed to anti-racism at Fraser. Our anti-racism committee assesses develops and implements numerous initiatives ranging from recruiting and retaining diverse staff to staff training and more.

If you are having trouble applying or have questions please contact Fraser HR at . If you have successfully submitted your application you will get a confirmation email. If you do not receive the confirmation email please check your junk/spam folders then contact us as we may not have received your application. Thank you for considering Fraser!

Encouraged to apply: reception front desk medical receptionist office assistant customer service administrative assistant client access client coordinator patient coordinator call center representative client services scheduling

Diversity Inclusion and Belonging: Fraser values a diverse staff to ensure the best outcomes for our diverse client base. We are committed to anti-racism at Fraser. Our anti-racism committee assesses develops and implements numerous initiatives ranging from recruiting and retaining diverse staff to staff training and more.

Fraser is an Affirmative Action and Equal Opportunity Employer.

This position will be posted at filled. You must apply online here to be formally considered.

If you are having trouble applying or have questions please contact Fraser HR ator . If you have successfully submitted your application you will get a confirmation email. If you do not receive the confirmation email please check your junk/spam folders; then contact us as we may not have received your application. Thank you for considering Fraser!

Required Experience:

IC