Patient Access Associate I

At R1 were transforming how healthcare works by combining nearly two decades of revenue cycle expertise with advanced technology including analytics AI intelligent automation and workflow orchestration. We pair that technology with the irreplaceable expertise of our people to help hospitals health systems and medical groups improve financial performance simplify administrative complexity and create better experiences for patients and providers.

All Together Better defines our culture and the way we work. Were a diverse global team united by a shared mission to make healthcare work better for all. Across technology operations and support functions our people bring deep expertise empathy and ingenuity to the work we do. Here collaboration fuels progress adaptability sparks innovation and every voice can help shape whats next for R1 and the future of healthcare.

Ascension St. Elizabeth Hospital Appleton WI On-Site

Department: Emergency Department
Availability: Sunday-Saturday with rotating weekends

Are you looking to start or grow your career in healthcare As a Patient Access Representative youll be one of the first people patients and families interact with when they arrive in the Emergency Department.

This is a fast-paced healthcare customer service and patient registration role where youll help patients check in verify demographic and insurance information collect payments and ensure patients have an accurate and efficient start to their care.

No healthcare experience No problem. If you have strong customer service skills enjoy helping people and can stay calm in a busy environment well provide the training you need to succeed.

• Welcome patients and families and provide compassionate customer service
• Complete patient registration and check-in accurately and efficiently
• Gather and verify demographic insurance and medical information
• Navigate multiple computer systems while maintaining accuracy
• Review insurance information and collect co-pays or patient payments when applicable
• Answer patient questions with confidence clarity and compassion
• Support patients who may be ill anxious or overwhelmed
• Work closely with nurses physicians and clinical teams to support smooth patient flow
• Help minimize registration delays in a fast-paced Emergency Department

• Strong customer service communication and interpersonal skills
• Ability to remain calm and professional in a fast-paced hospital environment
• Strong attention to detail and ability to multitask
• Comfort learning and working across multiple computer systems
• Flexibility to work the 12:00 PM - 12:00 AM shift with rotating weekends
• Previous experience in patient access patient registration hospital registration medical front desk insurance verification or healthcare customer service is a plus but not required
• High School Diploma or GED required

Make a real difference. Youll support patients and families during moments when they may need patience reassurance and compassion most.

Build a healthcare career. Youll gain hands-on experience with patient access registration insurance revenue cycle and hospital operations.

Never boring. The Emergency Department is a fast-moving environment where youll balance patient interactions registration computer systems insurance information and collaboration with clinical teams.

If youre dependable compassionate detail-oriented and ready to build your healthcare career wed love to hear from you.

The healthcare system is always evolving and its up to us to use our shared expertise to find new solutions that can keep up. On our growing team youll find the opportunity to constantly learn collaborate across groups and explore new paths for your career.

Our associates are given the chance to contribute think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care but that same enthusiasm is applied to giving back to the community and taking care of our team including offering a competitive benefits package.

R1 RCM Inc. (the Company) is dedicated to the fundamentals of equal employment opportunity. The Companys employment practices including those regarding recruitment hiring assignment promotion compensation benefits training discipline and termination shall not be based on any persons age color national origin citizenship status physical or mental disability medical condition race religion creed gender sex sexual orientation gender identity and/or expression genetic information marital status status with regard to public assistance veteran status or any other characteristic protected by federal state or local law. Furthermore the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.

If you have a disability and require a reasonable accommodation to complete any part of the job application process please contact us at for assistance.

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