Patheon Technical Support Representative HYBRID
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Monthly Salary:
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Job Summary
DRB Systems (DRB) is the leading provider of technology-enabled devices and software solutions to the North American car wash industry. The Technical Support Representative is responsible for providing technical assistance to car wash owners operators and staff.
JOB PURPOSE:
We are looking for a Technical Support Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues complaints and inquiries keeping customer satisfaction at the core of every decision and behavior.
ESSENTIAL FUNCTIONS & RESPONSIBILITIES
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MINIMUM REQUIREMENTS:
Skill Sets:
- Experience in customer facing position
- Ability to maintain composure in high-stress situations
- Problem solving and troubleshooting skills
- Active listening and interpersonal skills
- Strong attention to detail
- Knowledgeable in MS Office (Excel Word Power Point)
- Curiosity
Education:
- High School Diploma (or GED or High School Equivalence Certificate)
Preferred Requirements:
- Associates or Bachelors Degree
- Technical experience
About DRB: As the car care technology leader for 40 years DRB is the ultimate partner for operators who seek rapid ROI unparalleled membership growth and unwavering reliability. Our technology is designed to give operators the tools they need to maximize their car care investments. From groundbreaking point-of-sale technology to marketing automation that drives traffic DRB enables data-led business decisions and scalability that helps car washes thrive while delivering extraordinary customer experiences. Choosing DRB means connecting with a partner that is A Vontier Company committed to car wash business success. Learn why leading car wash operators choose DRB:
Vontier is a $3B global industrial technology company focused on smarter transportation and mobility. Our six operating companiesGilbarco Veeder-Root Global Traffic Technologies Teletrac Navman Matco Tools Hennessy Industries and DRB Systemsare united by a powerful purpose: mobilizing the future to create a better world. Our portfolio of trusted brands includes market-leading expertise in mobility technologies retail and commercial fueling fleet management telematics vehicle diagnostics and repair and smart cities. Vontiers pioneering solutions advance safety security efficiency and sustainability worldwide.
The company in which you have expressed employment interest is a subsidiary or affiliate of Vontier Corporation. The subsidiary or affiliate is referred to as Vontier Company.
Vontier is proud to be an equal opportunity employer. We strive to build inclusive environments and ensure equitable access opportunity and treatment for all. Vontier does not tolerate discrimination and harassment of any kind based on race color national origin religion ancestry sex (including pregnancy childbirth and related medical conditions) age sexual orientation marital status disability veteran status citizenship status gender identity or expression gender information and any other characteristics protected by law. We make hiring decisions based on your experience and skills. Vontier is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need assistance or an accommodation in the application or interview process you may contact us at e-mail
Required Experience:
Unclear Seniority
About Company
As the leading provider of POS car wash software and optimization technology, we can help you get the most out of your car wash investment.
