Parts Counterperson

Fields Cadillac of St. Augustine is seeking a positive team member to join our dynamic dealership to provide a luxury experience tobothour internal and external customers! Our goal is to provide the best customer experience and create life-long relationships.

As a family owned and operated business our culture is defined by our shared beliefs in the importance of safety integrity courtesy presentation and efficiency. We strive to ensure a supportive and collaborative environment where team members are encouraged to grow and elevate their careers through promotion within the organization.

Job Responsibilities

• Assistall customers (retail and shop) in selecting the required parts in a friendly professional and efficient manner.

• Inform customers about companion part requirements andspecialsandexpose them to the full product line.

• Review body shop estimates to ensure parts ordered arecorrectand pricing aligns with estimates.

• Deliverhigh levelsof service to both internal and external customers.

• Pull and fill orders from stock.

• Notify the parts manager of out-of-stock parts or shop materials needing immediate attention.

• Locate out-of-stock parts from external sources andsubmitemergency orders if necessary.

• Notify service advisors and customers when special-ordered parts arrive.

• Follow up on back-ordered parts.

• Verify will-call and back-order files weekly; return or restock items not picked up or.

• Replenish assigned inventory daily.

• Ensure all internalpartsrequests are billed on service repair orders.

• Receive payment from retail customers or obtain credit authorization.

• Ensure allsales chargesare signed by customers and that customers receive their invoice copies.

• Issue credit for returned parts verifying the original invoice or number for accuracy.

• Maintain orderly records of repair orders invoices insurance estimates andspecial-orderparts.

• Set up orders for daily shipment delivery or pick-up.

• Work with the parts manager tomaintaina lost sales tracking program.

JobQualifications:

• CDKPreferred

• Ability to perform arithmetic operations including addition subtraction multiplication and division using whole numbers fractions and decimals.

Job Requirements:

• Valid Drivers License.

• Background and MVR Check Required