Parts Assistant

The Parts Counter person is responsible for assisting retail and wholesale customers service technicians and wholesale accounts with locating ordering and purchasing automotive parts and accessories. This role requires exceptional customer service deep product knowledge and the ability to multitask in a fast-paced dealership environment.

• Customer Service & Sales: Greet retail customers wholesale accounts and service technicians promptly either in person via phone or through digital channels to assist with parts inquiries and orders.

• Parts Identification & Sourcing: Accurately identify required parts using electronic catalogs vehicle identification numbers (VINs) and diagrams. Source hard-to-find or specialty parts when necessary.

• Order Processing & Invoicing: Process sales orders create invoices handle cash and credit transactions and ensure accurate billing for internal and external customers.

• Inventory Management: Stock incoming parts maintain organized bin locations conduct cycle counts and assist with periodic physical inventory audits. Return core parts and defective items to suppliers in a timely manner.

• Collaboration: Partner closely with the Service Department mechanics to ensure vehicle repair orders are supplied with the correct parts efficiently to minimize customer wait times and bay downtime.

  Qualifications & Skills

  • Experience: Minimum of 1-2 years of experience in automotive parts sales inventory control or a dealership service environment.

  • Product Knowledge: Strong working knowledge of automotive systems components and part numbering systems. Familiarity with CDK Reynolds and Reynolds or equivalent dealership management software (DMS) is a strong plus.

  • Communication Skills: Excellent interpersonal verbal and listening skills with a customer-first attitude.

  • Organizational Skills: High attention to detail strong multi-tasking capabilities and the ability to thrive in a fast-paced setting.

  • Physical Requirements: Ability to lift up to 50 lbs and stand for extended periods as well as reach bend and climb ladders to stock shelves.

  • Requirements: High school diploma or equivalent a valid drivers license and a clean driving record.