Partner Solutions Engineer
San Francisco, CA - USA
Job Summary
- Own the technical success of partners across onboarding deep technical enablement early production deployments and scaled delivery motions.
- Lead hands-on technical trainings deep dives workshops and co-build sessions for partner engineers architects consultants and delivery teams.
- Help partners create repeatable service offerings implementation packages and reference architectures on top of Glean.
- Develop partner technical maturity over time so their teams can independently architect implement troubleshoot and support Glean in production.
- Identify gaps in partner capability and work with Partner Managers Product Engineering and Solutions teams to close them through programs code content or product changes.
- Act as Gleans technical representative within partner organizations building strong relationships with partner technical leaders and helping them succeed with shared customers.
- Provide technical support and expertise for partner-led services and solutions consulting when complexity is highest especially around agent development custom connectors custom integrations and platform extensibility best practices.
- Co-build reusable demos and workshops for partner-led solutions involving Glean Agents Actions APIs Web SDK / embedded experiences custom connectors and broader extensibility patterns.
- Build prototypes reference implementations samples repos services patterns and reusable content that help partners move from concept to working deployment faster.
- Bring a strong bias toward execution and technical craftsmanship: this role should produce working outcomes not just slideware or strategy recommendations.
- Capture field learnings from partner deployments and translate them into actionable feedback for Product and Engineering teams.
- Codify winning patterns into reusable assets such as implementation guides architecture blueprints code samples workshops and troubleshooting playbooks.
- Help define the next generation of partner competencies and services motions.
- Scale the function by turning bespoke field work into repeatable partner-facing and internal best practices.
- Bachelors degree in Computer Science Engineering or a related technical field or equivalent practical experience.
- 5 years of experience in a technical role such as: partner engineer forward-deployed engineer solutions architect solutions engineer consulting/professional services or other related technical role.
- Experience building or deploying AI / LLM / agent-based systems in production.
- Experience writing debugging integrating and deploying production software systems using APIs SDKs auth patterns and cloud services.
- Strong engineering fundamentals plus hands-on coding experience in Python and at least one of TypeScript / JavaScript / Java.
- Understanding of cloud platforms with practical experience on at least one major provider (GCP AWS or Azure).
- Proven ability to lead technical workshops deep dives or hands-on enablement that results in durable partner capability.
- Excellent communication and interpersonal skills with the ability to explain complex technical concepts to both technical and non-technical audiences from engineering teams to executives.
- High tolerance for ambiguity fast-moving environments and broad context-switching across technical and non-technical problems.
- Willingness to travel 25% - 50%.
- 8 years in a technical role.
- Experience working with VARs GSIs SIs Cloud Partners ISVs or partner delivery organizations.
- Experience with custom data source connectors indexing pipelines embedded experiences enterprise search / retrieval knowledge systems or workflow automation.
- Experience creating reusable technical assets such as tutorials guides workshops code labs reference architectures and implementation playbooks.
- Experience shaping roadmap or packaging decisions from partner or customer deployment feedback.
- Prior experience in a startup or high-growth environment where youve shaped new partner motions integrations or GTM plays.
- Partners can independently deliver production-grade Glean services and solutions in addition to technical demos and pre-sales support.
- Partners develop a visible Glean technical practice with trained engineers repeatable offerings reference architectures and delivery confidence.
- There is a growing catalog of reusable accelerators code artifacts workshops solution packages and implementation guides that make partner-led delivery faster and more consistent.
- Partner-led deployments see faster time to value because hard technical blockers are solved in pre-sales or early post-sales and with more rigor.
- Gleans Product and Engineering teams receive high-signal feedback from real partner deployments that improve platform readiness and capability.
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Required Experience:
IC
About Company
Glean was created to deliver healthy and fresh foods - made directly from fruits and vegetables - into your hands! Sweet Potato Flour & Pumpkin Flour now available. Our team is made up of a handful of passionate people who have worked in food and agriculture most of their careers - ... View more