Partner SE Deployment Manager
San Francisco, CA - USA
Job Summary
- Build the partner services operating model including engagement paths roles and responsibilities governance quality controls escalation mechanisms and feedback loops.
- Establish a practical maturity path that helps partners progress from initial preparation to guided delivery and ultimately independent customer delivery.
- Work directly with partners and customer-facing teams to develop delivery capability through real engagements enablement coaching and reusable playbooks.
- Define how Glean the partner and the customer share accountability across implementation adoption outcomes and ongoing support.
- Create a thoughtful approach for selecting segmenting and matching services partners to customer opportunities based on capability customer needs and delivery risk.
- Partner cross-functionally with Partner Solutions Engineering Partner Development Applied AI and Post-Sales Product Engineering Support Technical Enablement and Partner Operations to improve partner delivery.
- Establish measures for partner participation delivery quality customer outcomes adoption consumption and expansion and use those measures to guide investment and improvement.
- Represent field needs in partner tooling support processes and product feedback while helping internal teams build confidence in partner-led delivery.
- Apply AI thoughtfully to improve services operations partner capability delivery quality or measurement while maintaining appropriate human review and quality controls.
- Experience building or scaling a professional services consulting delivery or partner-led services practice in an enterprise SaaS technology or consulting environment.
- Experience managing services operations such as delivery quality capacity utilization profitability governance or escalations.
- A track record of creating lightweight repeatable processes and operating mechanisms in an early-stage fast-growing or ambiguous environment.
- Experience developing partner or delivery-team capability through customer work coaching enablement or structured readiness programs.
- Strong technical credibility across enterprise applications integrations cloud platforms APIs or AI solutions with the judgment to evaluate approaches identify risk and guide escalations.
- Demonstrated ability to influence Sales Delivery Product Engineering Support and executive stakeholders without relying on formal authority.
- A data-informed approach to improving services motions including the ability to connect operating measures and field feedback to decisions and customer outcomes.
- Comfort operating as a hands-on individual contributor and working leader before a larger team or resource model is in place.
- Practical AI fluency including experience using AI to improve delivery operations partner capability or productivity and the judgment to validate outputs and manage customer risk.
- Excellent written verbal and cross-functional communication skills with the ability to make complex tradeoffs clear to technical and non-technical stakeholders.
- This role is hybrid with four days per week in either our San Francisco or Mountain View office.
We offer a comprehensive benefits package including competitive compensation Medical Vision and Dental coverage a generous time-off policy and the opportunity to contribute to your 401k plan to support your long-term you join youll receive a home office improvement stipend as well as annual education and wellness stipends to support your growth and wellbeing.
We foster a vibrant company culture through regular events and provide healthy lunches daily to keep you fueled and committed to building and sustaining a diverse inclusive strive to attract and retain people with a wide range of backgrounds experiences and perspectives and we do not discriminate on the basis of gender ethnicity sexual orientation religion civil or family status age disability or race.
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Required Experience:
Manager
About Company
Glean was created to deliver healthy and fresh foods - made directly from fruits and vegetables - into your hands! Sweet Potato Flour & Pumpkin Flour now available. Our team is made up of a handful of passionate people who have worked in food and agriculture most of their careers - ... View more