Partner Program Lead
San Francisco, CA - USA
Department:
Job Summary
Why Harvey
At Harvey were transforming how legal and professional services operate. By combining frontier agentic AI an enterprise-grade platform and deep domain expertise were reshaping how critical knowledge work gets done for decades to come.
This is a rare chance to help build a generational company at a true inflection point. With 1500 customers in 60 countries strong product-market fit and world-class investor support were scaling fast and defining a new category in real time. The work is ambitious the bar is high and the opportunity for growth personal professional and financial is unmatched.
Our team moves fast takes ownership and is deeply committed to the mission operating with intensity staying close to our customers and pushing each other for excellence. We live by three values: Decisiveness Simplicity and Jobs Not Finished. We act quickly on clear judgment over perfect information we believe simplicity is what scales and were never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive wed love to build with you.
At Harvey the future of professional services is being written today and were just getting started.
The Partner Programs Lead builds and scales the infrastructure that powers Harveys partner ecosystem across technology consulting and channel relationships. They sit on the Partnerships Business Development team translating Harveys go-to-market priorities into clear structured programs that partners can execute against. This role ensures Harveys partner motion is repeatable measurable and tightly aligned with customer outcomes as the ecosystem grows. They act as the connective tissue between Partnerships Sales Marketing Product and Customer Success to keep partners enabled and accountable. It is an opportunity to define the systems programs and incentives underpinning a category-defining AI partner ecosystem from the ground up.
What Youll Do
Design launch and continually refine Harveys global partner program structure (tiers benefits requirements and incentives) to drive ecosystem health and revenue impact.
Own the partner portal and core partner systems experience ensuring that content tools and workflows make it easy for partners to onboard get enabled and co-sell with Harvey.
Build and run partner enablement and certification programs including curricula certification paths and evaluation mechanisms that align to product updates and GTM priorities.
Define and maintain the core partner KPI framework (e.g. sourced/influenced pipeline activation certification NPS) and use data to recommend and drive program changes.
Serve as the operational and escalation point for partner issues coordinating with Sales CS Support Product and Legal to resolve problems quickly while protecting Harveys brand.
Partner with Marketing Sales and Business Development to design and execute scalable motions (launch plays campaigns co-marketing) that increase partner productivity and satisfaction.
What You Have
7 years of experience in partner programs ecosystem operations or channel programs within high-growth SaaS AI ML or platform businesses.
Proven track record designing and operating global partner or channel programs including program structure benefits/requirements and partner lifecycle management.
Strong program management and organizational skills able to translate strategy into clear roadmaps timelines and cross-functional execution.
Analytical strength with experience defining instrumenting and acting on partner metrics; comfortable making decisions with imperfect data.
Executive presence and communication skills with the ability to engage credibly with senior partner leadership and internal executives in written verbal and presentation formats.
Calm customer- and partner-obsessed mindset; able to navigate escalations and ambiguity while maintaining strong relationships and a focus on outcomes.
Compensation
$180000 - $270000
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Harvey is an equal opportunity employer and does not discriminate on the basis of race gender sexual orientation gender identity/expression national origin disability age genetic information veteran status marital status pregnancy or related condition or any other basis protected by law.
We are committed to providing reasonable accommodations to applicants with disabilities and requests can be made by emailing
Required Experience:
Senior IC
About Company
Professional Class AI – Harvey is the platform built to meet the standards of the world’s leading professional service firms.