Partner Operations Manager

Happen Bank(formerly LendingClub)is built around a simple purpose: to clear the way to help people turn intention into action and action intofinancial progress. That means offering focused products a frictionless mobile-first experience and clear terms with no gotchas. Respect and fairness is part of our DNA and that ideal shapes how we work how we treat each other and how we invest in our employees and our community. Join us in using data bold thinking and a commitment to innovation to help clear the way for millions of Americans to achieve more.

The Partner Operations Manager will build the operational foundation that enables Happens personal loan partnerships to launch scale and perform reliably. Youll bring structure to complex cross-functional work across Product Engineering Credit Risk Operations Compliance Legal Finance Marketing and Analytics creating the workflows governance and visibility that keep partner initiatives moving. Success in this role means faster execution stronger controls clearer accountability and a more scalable partner operating model.

• Build and continuously improve scalable operating workflows for partner onboarding launches marketing changes product enhancements compliance reviews and ongoing partner management
• Partner with the internal team on cross-functional delivery plans from concept through execution managing milestones dependencies approvals risks decisions and launch-readiness requirements while driving open items to resolution
• Support the coordination ofregulatory examinations audits compliance reviews and internal control activities by organizing evidence managing deadlines tracking remediation items and maintaining clear documentation
• Create and maintain a reliable source of truth for partner agreements contacts product configurations technical requirements marketing materials approvals key decisions and operating procedures
• Monitor partner and business performance investigate trends and anomalies and translate findings into clear actions recommendations and follow-up
• Lead recurring operating cadences and develop concise executive updates that communicate performance risks decisions priorities and recommended next steps
• Identify opportunities to simplify or redesign manual duplicative or unclear processes using AI and automation where appropriate to improve speed quality accountability and visibility
• Contribute to the operational response to urgent partner issues and special initiatives applying sound judgment to balance speed partner needs regulatory requirements and long-term scalability

• 4 years of experience in partner operations business operations program management implementation or a related field within fintech banking consumer lending or a high-growth technology company; bachelors degree in a related field; or equivalent work experience
• You have experience building or supporting operational workflows playbooks governance structures documentation systems and repeatable processes that improve how teams execute
• You bring strong program management skills and can create clarity in ambiguous situations while managing dependencies risks priorities and a high volume of moving pieces
• You take ownership of outcomes proactively identify what needs to happen next and influence cross-functional stakeholders to reach decisions and deliver on commitments
• You have experience supporting audits regulatory examinations compliance reviews third-party oversight or other documentation-intensive control processes
• You are comfortable interpreting dashboards and business performance reporting investigating changes and translating data into practical actions and recommendations
• You communicate complex information clearly and can adapt the level of detail depending on your audience
• You actively look for ways AI and emerging tools can improve workflows and output quality while applying strong judgment around accuracy data sensitivity controls and where human review matters most

Nice to Have

• Experience with unsecured personal loans or another consumer credit product

  Experience working across both a regulated financial institution and a fast-paced fintech or technology environment

  Familiarity with digital lending funnels partner integrations APIs and third-party marketing or distribution channels

  Knowledge of third-party risk management marketing compliance and consumer lending regulations

Work Location
San Francisco

The above locations are eligible offices for this locations have been determined to foster in-person collaboration with this roles team or the related business lines. We utilize a hybrid work model and our teams are in-office Tuesdays Wednesdays and -person attendance is essential for this roles success and remote placement will not be Bank offers relocation based on actual job level.

Time Zone Requirements
Local hours (PT)

While the position will primarily work local hours Happen Bank is headquartered in Pacific Time and our ideal candidate will be flexible working across time zones when necessary.

Travel Requirements
As needed travel to Happen Bank offices and/or other locations as needed.

Compensation
The target base salary range for this position is 00. The base salary of the role will be determined by job-related knowledge experience education skills and location. Base salary is just one part of Happen Banks Total Rewards package. You may also be eligible for long-term awards (equity) and an annual bonus (which is based on company performance employee performance and eligible earnings).

Were creating new financial services solutions for our members based on fairness simplicity and heart and we treat our employees the same way. We offer a competitive benefits package that includes medical dental and vision plans for employees and their families 401(k) match health and wellness programs flexible time off policies for salaried employees up to 16 weeks paid parental leave and more.

#LI-Hybrid
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Happen Bank is an equal opportunity employer and dedicated to diversity equity and inclusion in the workplace. We do not discriminate on the basis of race religion color national origin sex (including pregnancy childbirth reproductive health decisions or related medical conditions) gender gender identity gender expression sexual orientation age marital status veteran status disability status political views or activity or other applicable legally protected characteristics. We believe that a variety of perspectives will make our teams and business stronger as we work together to transform the traditional banking system.

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