Part Time Reservationist

At MTM Transit youre not just part of a teamyoure at the heart of a movement to remove community barriers nationwide. Were all about breaking the mold with bold ideas open conversations and a relentless focus on what matters most: you. Here collaboration sparks breakthroughs learning fuels growth and every voice shapes our future. Together we thrive push our limits and work as team to help you reach your full potential.

The Reservationist handles incoming calls received via an automated call distribution (ACD) system regarding scheduling of transportation and all other details of customer trips.

This position is located at our office in Reno NV

Pay: $21.06/Hour

What will your job look like

• Answer incoming ACD calls for customers passengers vendors and clients
• Handle daily scheduling of trips by documenting trip request and selecting the most appropriate vendor
• Utilize correct coding and documentation procedures
• Report issues unusual trip circumstances and efficiency of vendor operations to team lead for prompt resolution
• Acquire and maintain in-depth knowledge of and adhere to established protocols and procedures
• Provide courteous and prompt response to all transportation requests and adopt proper use of terminology
• Demonstrate sincere personal commitment to promptness reliability and quality work
• Acquire and maintain in-depth knowledge of MTM Transits Transportation Provider Network

All you need is:

• High school diploma or G.E.D. equivalent
• Ability to type 30 wpm or greater
• Previous data entry 10-key experience preferred
• Must possess a valid drivers license

Even better if you have:

• Exemplary verbal and written communication
• Excellent organizational and multi-tasking skills
• Ability to make solid judgment decisions
• Ability to acquire and maintain in-depth knowledge of department processes policies and procedures
• Skills in the use of computers including Microsoft Word Excel and other Microsoft applications
• Ability to maintain high level of confidentiality
• Regular attendance is required

MTM Transit Incentives:

• Health and Life Insurance Plans
• Dental and Vision Plans
• 401(k) with a company match
• Paid Time Off and Holiday Pay
• Maternity/Paternity Leave
• Short term and Long term disability
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Leadership Mentoring Opportunities

Equal Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local State and Federal law. If you are in need of accommodations please contact People & Culture at or