Part-Time Client Engagement Coordinator

20 Hours per Week MondayThursday 8:00 AM1:00 PM

At Evolution Wellness we believe small changes can lead to big resultsand sometimes the first small change is simply reaching out for help.

Evolution Wellness is a growing outpatient mental health practice in Wilmington North Carolina. Were looking for a warm energetic and highly organizedPart-Time Client Engagement Coordinator to help prospective clients get connected with the care they need.

Position Summary

The Client Engagement Coordinator plays an important role in helping prospective clients move from their first contact with Evolution Wellness to a scheduled appointment.

This position is ideal for someone who genuinely enjoys talking with people is comfortable picking up the phone and doesnt give up when someone doesnt respond the first time. Youll follow up with prospective clients help match them with an appropriate clinician assist with scheduling and make sure potential clients dont fall through the cracks.

Youll also provide scheduled phone coverage support client re-engagement efforts and assist with community outreach.

This is a great opportunity for someone who enjoys relationship-building works well toward measurable goals and gets satisfaction from helping people take the next step.

What Youll Do

• Respond to and follow up with prospective clients by phone email text and web inquiry
• Help prospective clients understand our services and identify an appropriate clinician
• Assist with scheduling new client appointments
• Consistently follow up with prospective clients who have not yet scheduled
• Re-engage clients and referrals who have expressed interest but have not moved forward with services
• Reach out to clients when appropriate appointment openings become available
• Help ensure new clients complete necessary steps before their first appointment
• Provide scheduled primary and backup phone coverage
• Assist established clients with routine scheduling needs when providing phone coverage
• Maintain accurate documentation of client outreach and follow-up efforts
• Track inquiries scheduled appointments follow-up activity and conversion outcomes
• Assist with community outreach and marketing drops to local referral partners
• Help maintain positive relationships with community referral sources
• Work collaboratively with our Care Coordination Billing Clinical and Leadership teams
• Identify opportunities to make our intake and engagement process more responsive and efficient
  

You Might Be a Great Fit If You...

• Genuinely enjoy talking with and helping people
• Are warm personable and confident on the phone
• Communicate clearly and professionally by phone email and text
• Are comfortable reaching out to someone rather than waiting for them to call you
• Are persistent without being pushy
• Work with a sense of urgency and respond promptly
• Are organized and able to keep track of multiple conversations and follow-ups
• Enjoy working toward goals and seeing measurable results
• Are comfortable learning new technology and systems
• Can handle confidential information with discretion and professionalism
• Stay calm and helpful when someone is confused frustrated or having a difficult day
• Can work independently while also being part of a collaborative team

Qualifications

• High school diploma or equivalent required
• 13 years of customer service scheduling administrative healthcare sales hospitality or similar experience preferred
• Strong written and verbal communication skills
• Excellent organization and follow-through
• Comfortable communicating frequently by phone
• Experience in healthcare or behavioral health is a plus but not required

Why Evolution Wellness

Reaching out for therapy isnt always easy. The experience someone has after making that first call can make a real difference in whether they ultimately get connected with care.

As our Client Engagement Coordinator youll have an opportunity to make that process feel welcoming responsive and human.

Youll join a supportive collaborative workplace receive training on our systems and services and have an opportunity to make a measurable impact on both our clients and our growing practice.

If youre someone who loves connecting with people enjoys keeping things moving and gets satisfaction from turning an inquiry into a successful connection with care wed love to hear from you.

Required Experience:

Junior IC