Paid Customer Experience Analyst Intern

Continental Properties is looking for a Summer 2027 Customer Experience Analyst Intern to join our team at our home office in Menomonee Falls WI.

Our Customer Experience (CX) team is responsible for monitoring and improving the end-to-end resident and prospect experience across our national portfolio of apartment communities. You will support the CX teams research efforts using resident feedback data to help identify trends and inform improvements across the organization.

Must be currently enrolled in a bachelors or graduate degree program to qualify. Were looking for someone whos comfortable working with data eager to apply research tools to analyze large datasets and interested in using GenAI tools like Claude to accelerate analysis.

Position Specifics:

• Full-Time during Summer 2027
• Pay: $20.00 - $23.00 per hour
  
  

Essential Responsibilities:

• Analyze quantitative and qualitative customer data toidentifytrends and pain points.

• Translate findings into written actionablerecommendations.

• Create data visualizations/charts that illustrate key findings.

• Support ad hoc survey projects including drafting survey questionsassistingwith survey programming producing topline results and coordinating with the Data team to pullaccuratedata for distribution.

• Support customer research and resident panel activities including drafting discussion guides coordinating researchlogistics and helping synthesize findings from research activities.
  
• Conduct secondary research on CX-related topics and industry trends to support broader team initiatives.

Skills for Success:

Education:Risingjuniorsenioror graduate student pursuing a degree ina quantitativeor research-focused field ( Data AnalyticsPsychology Sociology Economics Political Science).

Experience: Prior coursework or internship experience involving data analysisquantitativeresearch or customerresearchrequired.

Required Skills:

• Strong Excel skills including experience with creating formulas pivot tables and organizing data from multiple sources

• Strong writing skills forsummarizing findingsand recommendations

• Experience with survey platforms (Qualtrics SurveyMonkey Google Forms or Medallia) including creating survey questionnaires and programming surveys

• Ability to build clear well-organized PowerPoint reports

• Ability to communicate ideas effectively and collaborate as part of a team

• Experience working with AI tools to analyze data (Claude ChatGPT)

Why Youll Love Life at Continental:

Our award-winning culture fosters innovation and empowers our team members to lead. Here are some of the reasons that our team members continue to vote for us as a Top Workplace:

• Foundational Experiences: Through our internship program you will build upon your skills and work on projects that make an impact! Learn more about our dynamic internship program here!
  
  
• Career Growth:Youll have the tools training and opportunities to build a foundational career in your field of interest. As an intern you gain experience through hands-on training meaningful project work collaboration and applicable on-the-job addition interns are exposed to all areas of our business to further their learning and professional growth.
  
  
• Balance: We recognize that balance varies for everyone and we support our team members with that in mind. Recharge with vacation time paid holidays and half-days on Fridays during designated months.
  
  
• Community & Connection: Build relationships through informal gatherings lunches community and company events volunteer opportunities and a vibrant social culture. Learn more about recent Continental events here!
  
  
• Culture of Belonging: The Continental IDEA (Inclusion Diversity Equity & Allies) is our commitment to evolving our culture where team members feel a sense of belongingness each day. Our You Belong Here Initiative and Business Resource Groups focus on fostering an inclusive and equitable work environment for all.
  
  
  

We are committed to equal employment opportunity regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender gender identity or expression or veteran status. We are proud to be an equal opportunity workplace.

We comply with the Americans with Disabilities Act (ADA) and all applicable state and local fair employment practices laws and are committed to providing equal employment opportunities to qualified individuals with disabilities.

For the benefit of our residents the communities we serve and our co-workers all applicants are required to pass a post-offer criminal background check prior to joining the Continental team

Required Experience:

Intern