Enter a job title or keyword
Overnight Front Desk Agent (Hotel) Fort Drum, NY
Job Location:
Job Location:
Fort Drum, NY - USA
Monthly Salary:
$ 20 - 24
Monthly Salary:
Posted:
11 July 2026 (30+ days ago)
Posted:
Application Deadline:
14 October 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans Transitioning Military National Guard and Reserve Members Military Spouses Wounded Warriors and their Caregivers. If you have the required skill set education requirements and experience please click the submit button and follow the next steps. Unless specifically stated otherwise this role is On-Site
Overnight - Front Desk Agent
Location:United States New York Fort Drum
Manages hotel front desk duties (check-ins guest requests) during the night shift (approx. 11 PM - 7 AM) while also performing crucial accounting and reporting tasks balancing daily transactions verifying guest accounts and preparing financial/operational reports for management. Other duties may include processing laundry.
Your Day to Day
This position will check-in/check-out hotel guests in a timely and professional manner; and process all payments per established procedures. Other duties may include processing laundry
The moment a guest steps into one of our hotels they walk into a genuinely memorable experience. As a Front Desk Agent youll not only be the person they rely on to handle transactions offer local insights and anticipate every detail of a friction-free experience. Youll also create a warm atmosphere that makes our guests feel at home in any location.
- Be the warm welcome that kicks off a memorable guest experience.
- Acknowledge IHG Rewards Club members and returning guests in person or on the phone.
- Take and manage guest bookings up-selling opportunities and telling them about ways to improve their stay.
- Handle cash and credit transactions.
- Start every stay right by swiftly checking guests in and out - take IDs hand out room keys and control and release safety deposit boxes.
- Stay one step ahead of guests needs record and act on their preferences and handle their messages requests questions and concerns.
- Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge and loop in management when necessary.
- Stay safe all the time. Following our safety procedures youll report all incidents and wear any protective gear needed.
- Take pride in your appearance and place as a brand ambassador.
- Always know what events and activities are on the days schedule.
- Jump into other ad-hoc duties when your colleagues need your help.
What We Need from You
- In the hotel industry we cater for our guest needs 24 hours a day 7 days a week.
Even though a shift will be assigned in occasions we may require working varying shifts across a 7-day period including weekends evenings and public holidays. - Communication skills - guests will need to come to you with concerns as well as compliments so youll be easy to talk to.
- Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories.
- Fluency in the local language - extra language skills would be great but not essential.
- Literate and tech-savvy - youll need a good grasp of reading writing basic math and computers.
- Flexibility - night weekend and holiday shifts are all part of the job.
- Youll have a high school diploma or qualification. A college or university degree would be a bonus but not essential.
- Experience - ideally youll have spent at least one year in a front desk or guest service position.
- Strength - sometimes youll need to lift push and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling.
The hourly rate for this role is $20.00 to $24.00.
We offer a comprehensive package of benefits including paid time off medical/dental/vision insurance 401k and many other benefits to eligible employees.
Who we are
We need people like you to make a difference and create exceptional experiences every single day. Dont just join a growing team of 370000 colleagues across 100 countries. Let your passion shine. Innovate and collaborate around the world. Embrace your ambition. Lets Go Further Together.
Important information:
- The salary range listed is the lowest to highest pay scale we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range and the range may be modified in the future. An employees pay position within the pay range will be based on several factors including relevant education qualifications certifications experience skills seniority geographic location performance shift travel requirements sales or revenue-based metrics and business or organizational needs.
- No amount of pay is considered to be wages or compensation until it is earned vested and determinable. The amount and availability of any bonus commission or other form of compensation allocable to a particular employee remain in the Companys sole discretion unless and until paid and may be modified at the Companys sole discretion consistent with the law.
Required Experience:
Unclear Seniority
About Company
VetJobs & Military Spouse Jobs works with our employer partners to source, screen, and move qualified talent to the desktops of the Hiring Managers. Application is a two-step process, so please be patient with the team. When you submit to a position on our site your information will ... View more
