Enter a job title or keyword

Outreach Specialist, CACP

Aledade PBC

Job Location:

Los Angeles, CA - USA

Hourly Salary: USD 24 - 24

Posted: 29 September 2026 (28 days ago)

Application Deadline: 12 January 2027

Vacancies: 1 Vacancy

Job Summary

The CACP Outreach Specialist is the first step in the patient journey and supports the Comprehensive Advance Care Planning (CACP) program through high-volume inbound and outbound outreach. The role primarily manages outbound scheduling and inbound inquiries; educates patients about CACP; addresses reluctance with empathy and professionalism; and schedules facilitation appointments. The specialist follows approved scripts workflows SOPs job aids privacy requirements and quality standards while balancing patient-centered service with daily performance expectations.

We are flexible with respect to geographic location and the ideal candidate will be comfortable working remotely/work from home across US time zones.

Primary Duties

Patient Outreach

Conduct high-volume outbound calls to educate patients on Advance Care Planning (ACP) and successfully schedule appointments with Facilitators
Respond to inbound patient inquiries resolve concerns and manage referrals worklists and follow-ups
Manage digital patient communications (email and SMS) through multichannel systems to maintain engagement
Adhere to approved scripts standard operating procedures (SOPs) and workflows; Achieve and maintain key performance metrics
Address patient concerns and overcome objections with empathy active listening and professionalism
Maintain HIPAA compliance and privacy standards while balancing patient-centered service with operational efficiency

Individual Responsibilities

Actively participate in team meetings 1:1s coaching sessions team communications and required training assignments.

Other duties as assigned

Minimum Qualifications

High School Diploma
At least 1 year of telephonic outreach customer service or tele-sales experience in a call center environment
Ability to comfortably navigate and adapt to telephony platforms web applications and CRM software
Strong active listening and verbal communication skills with an empathetic approach to managing patient calls
Ability to effectively manage repetitive patient conversations and/or patient objections
Strong written documentation skills with high attention to detail
Regular and predictable attendance
Ability to work core operating hours (8 AM 8 PM EST or local time zone)
Access to a reliable high-speed internet connection (minimum 20 Mbps download 20 Mbps upload and 50 ms jitter)

Preferred Qualifications

Prior experience in healthcare patient education or remote call-center environments
Familiarity with advance care planning or end-of-life care discussions
Bilingual proficiency in English and Spanish

Physical Requirements

Prolonged periods of sitting at a desk and working on a computer

$24.52 - $24.52 an hour

The wage for this position is: $24.52 USD per hour.

This range represents the expected base pay for the role across all U.S. locations based on market data and internal benchmarking. Aledade offers a competitive total rewards package which includes a company bonus equity 401k match healthcare coverage and a broad range of other benefits. A full review of our total rewards package will be discussed at the offer stage with the selected candidate.

Who We Are:

Aledade PBC a public benefit corporation exists to empower the most transformational part of our health care landscape - independent primary care. We were founded in 2014 and since then weve become the largest network of independent primary care in the country - helping practices health centers and clinics deliver better care to their patients and thrive in value-based care. Additionally by creating value-based contracts across a wide variety of health plans we aim to flip the script on the traditional fee-for-service model. Our work strengthens continuity of care aligns incentives and ensures primary care physicians are paid for what they do best - keeping patients healthy. If you want to help create a health care system that is good for patients good for practices and good for society - and if youre eager to join a collaborative inclusive and remote-first culture - youve come to the right place.

What Does This Mean for You

At Aledade PBC you will be part of a creative culture that is driven by a passion for tackling complex issues with respect open-mindedness and a desire to learn. You will collaborate with team members who bring a wide range of experiences interests backgrounds beliefs and achievements to their work - and who are all united by a shared passion for public health and a commitment to the Aledade mission.

In addition to time off to support work-life balance and enjoyment we offer the following comprehensive benefits package designed for the overall well-being of our team members:

Flexible work schedules and the ability to work remotely are available for many roles

Health dental and vision insurance paid up to 80% for employees dependents and domestic partners

Robust time-off plan (21 days of PTO in your first year)

Two paid volunteer days and 11 paid holidays

12 weeks paid parental leave for all new parents

Six weeks paid sabbatical after six years of service

Educational Assistant Program and Clinical Employee Reimbursement Program

401(k) with up to 4% match

Stock options

And much more!

At Aledade PBC we dont just accept differences we celebrate them! We strive to attract develop and retain highly qualified individuals representing the diverse communities where we live and work. Aledade is committed to creating a diverse environment and is proud to be an equal opportunity employer. Employment policies and decisions at Aledade are based on merit qualifications performance and business needs. All qualified candidates will receive consideration for employment without regard to age race color national origin gender (including pregnancy childbirth or medical conditions related to pregnancy or childbirth) gender identity or expression religion physical or mental disability medical condition legally protected genetic information marital status veteran status or sexual orientation.

We may use automated tools including artificial intelligence (AI) to help organize and evaluate application materials. These tools support our recruiters and hiring managers by helping manage large applicant pools. Human judgment plays an essential role in our hiring process including in the oversight and use of any automated tools. If you would like more information about our screening and hiring process please contact Commitment to Authenticity. We use Endorsed a fraud detection tool to validate the authenticity of applications and protect against identity fraud. This ensures we are connecting with real people and allows us to prioritize genuine you apply to a job on this site the personal data contained in your application will be collected by Aledade PBC using Lever a cloud services provider located in the United States. Lever is engaged by Aledade PBC to help manage its recruitment and hiring processes. For more information about how your personal data will be processed by Aledade PBC and any rights you may have please review Aledade PBCs Candidate Privacy Notice. By applying for this job you agree to Aledades Applicant Privacy Policy available at you have any questions about our privacy practices please contact emailprotected.

Required Experience:

Apply Now

About Company

Aledade PBC

Who We Are: Aledade PBC, a public benefit corporation, exists to empower the most transformational part of our health care landscape - independent primary care. We were founded in 2014, and since then, we've become the largest network of independent primary care in the country - helpi ... View more

View Profile View Profile

AI AutoApply

Apply to 100+ jobs with one click