Outpatient Coordinator & Scheduler

Position Overview
At The Thrive Network we believe in providing seamless compassionate care and that starts behind the scenes. The Outpatient Coordinator & Scheduler is a dual-function role responsible for managing the client intake and scheduling. This position is ideal for someone who is highly organized personable and thrives in a fast-paced mission-driven environment.

Key Responsibilities

Client Coordination:
Serve as the first point of contact for new outpatient clients guiding them through intake and onboarding.
Schedule therapy and appointments based on clinician availability and client needs.
Coordinate care across Thrives multiple locations and providers ensuring documentation is up-to-date in the EHR.
Communicate with clients and families with empathy professionalism and discretion.
Support clinicians by managing schedule changes appointment reminders and follow-ups.

Verify insurance coverage and obtain authorizations as needed.

Requirements:
Minimum 2 years experience in behavioral health or medical office administration with exposure to both client coordination and billing workflows.
Working knowledge of CPT codes ICD-10 insurance billing practices and HIPAA compliance.
Experience using EHR and billing platforms Opus EHRPractice Suite Availity or similar.
Strong communication skills attention to detail and multitasking ability.
Passion for supporting individuals and families seeking mental health services.

Preferred Qualifications:
Experience with New Jersey Medicaid or private pay billing.
Bilingual (English/Spanish) strongly preferred.

Location: Cherry Hill
Reports To: Director of Outpatient Services
Position Type: Full-Time Non-Exempt

Required Experience:

Manager