OTC Analyst
Job Location:
Atlanta, GA - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
This role is responsible for ensuring the accurate and timely processing of customer transactions maintaining customer account data integrity and resolving issues that may delay invoicing payment or cash application. Working within a shared services environment the OTC Analyst collaborates closely with internal stakeholders and third-party service providers across Billing Accounts Receivable Customer Service Sales Operations Finance and Master Data functions to support multiple manufacturing locations and deliver high-quality customer service.
- Support end-to-end OTC processes including customer master data billing invoicing cash application collections support deductions disputes and account reconciliations.
- Process and monitor invoices credits debits customer payments deductions and related transactions to ensure accuracy and timeliness.
- Investigate and resolve billing exceptions pricing discrepancies unapplied cash short pays disputes credit/debit adjustments and other account-related issues.
- Assist with customer account maintenance including updates to billing information payment terms invoicing preferences portal requirements and customer contact information.
- Maintain accurate documentation of customer interactions transaction issues and resolutions within applicable systems.
- Gather validate and distribute supporting documentation including purchase orders proof of delivery invoice copies pricing documentation tax forms and customer correspondence.
- Prepare and maintain OTC reports dashboards KPIs and operational trackers to support business performance and decision-making.
- Analyze recurring issues identify root causes and recommend process improvements to enhance efficiency and service levels.
- Participate in system implementations testing process improvement initiatives and special projects as assigned.
- Support collections and account reconciliation activities through research documentation and communication of resolution status.
- Build and maintain effective working relationships with internal stakeholders customers and external service providers.
- Bachelors degree in Business Finance Accounting Supply Chain or a related field; equivalent experience may be considered.
- 2 years of experience in Order-to-Cash Accounts Receivable Billing Cash Application Collections Customer Service Finance Operations or a related area.
- Understanding of accounting principles customer account reconciliations and accounts receivable processes.
- Proficiency in Microsoft Office particularly Excel Word and Outlook.
- Experience with ERP systems such as Microsoft Dynamics SAP or similar platforms preferred.
- Experience with customer invoicing portals workflow systems reporting tools or case management applications is a plus.
- Strong analytical problem-solving and root-cause analysis abilities.
- Ability to manage multiple priorities and deadlines in a fast-paced environment.
- Effective written verbal and interpersonal communication skills.
- Strong customer service orientation with a focus on responsiveness and issue resolution.
Required Experience:
IC
About Company
Do you want to work with people who are dedicated to innovation and making the world a better place? Do you want to build a career with a company that provides opportunities for growth and development? Mauser Packaging Solutions is that company. Our mission is to help our customers ac ... View more
