OSS Shift Lead

Title
Operations Clerk-II

Location
RO USA CA Sunnyvale W California Ave

Description
Title: OSS Shift Lead
Type: Full time
Location: Sunnyvale CA (within 30 mins of city)

Role Overview
The OSS Shift Lead is the operational backbone of the day-to-day shift.
This role owns real-time coordination of OSS (On-Site Staff) ensuring shifts are properly staffed issues are resolved quickly and communication flows seamlessly between the field and central operations.
You are the control tower during your shift responsible for keeping operations running smoothly and stepping in when things go off track.

Key Responsibilities
1. Shift Management & Staffing Assign OSS to shifts and ensure full coverage across all active jobs Monitor attendance lateness and no-shows; take immediate corrective action Backfill gaps in real-time by reassigning or escalating
2. Real-Time Operations Oversight Troubleshoot issues (e.g. late arrivals setup problems participant confusion) Escalate critical issues with clear context and proposed solutions
3. Communication Hub Serve as the primary point of contact for all inbound/outbound OSS communication during shift Respond to OSS questions issues and updates quickly and clearly Coordinate with internal teams (Ops Support Launchers etc.) as needed

What Good Looks Like
All shifts are fully staffed with minimal last-minute scrambling OSS know exactly where to be and what to do Issues are resolved quickly without escalation when possible
Communication is fast clear and proactive Participants have a seamless experience on-site

Qualifications
13 years in operations logistics hospitality or similar fast-paced environments
Strong real-time decision-making and problem-solving skills Excellent communication (written verbal) Comfortable managing multiple workflows simultaneously Highly reliable and responsive

Nice to Have
Experience in dispatch shift scheduling or gig workforce management
Familiarity with last-mile logistics or on-demand operations

Classification
TAC: Temporary Agency Worker
Remote Work Address
-
Remote Address Time Zone
-
Holiday Schedule
-
Work Schedule
-
Start Date
May 18 2026

End Date
Aug 29 2026

Intake Call Completion Date
T13:07:00.000

Workday Access - Posting
Yes

Requisition Reason
OriginalOpen Position

Market
CORP

Laptop
Yes

Job Posting SLA Classification
Professional

Job Posting Rejected by PMO
N/A

Job Posting Rejected
N/A

Requisition Process Type
Standard

Allow for Remote
No

Primary Hours
Standard Business Hours

Business Need
Increase in Workload