OSC Hardware Support Specialist

What Impact Youll Have

As a member of the Operations Support Center (OSC) Team the OSC Hardware Support Specialist collaborates closely with OSC Team personnel including the Hardware Operations teams. Primary site is located in Sterling VA this role interfaces with various cross-functional groups including Systems Engineering (SE) to drive problem and event management efforts ensuring optimal hardware operability and proactive issue resolution.

What Youll be Owning

• Provide tier-level hardware troubleshooting and support via phone email and chat to assist Field Service Representatives (FSRs) and military/Army personnel.
• Manage lifecycle ticketing in Jira and documentation in Confluence including creating modifying and documenting detailed troubleshooting steps.
• Host recurring Jira ticket review meetings to ensure accurate issue tracking and proper documentation of Failure and Corrective Action Reports (FACARs) for the Program.
• Partner with Systems Engineering to align on operational tasks anticipate impacts and deliver accurate status reports.
• Facilitate cross-functional collaboration to maintain seamless communication and swift resolution of hardware-related issues.
• Assist the FSR Team Lead/Coordinator with Pre-Deployment Site Survey (PDSS) reviews Preventive Maintenance Corrective Services (PMCS) findings and ad hoc system configurations.
• Execute system checkouts following hardware or software installations and systematically resolve emerging anomalies.
• Track and manage hardware Line Replaceable Units (LRUs) processed through the Return Merchandise Authorization (RMA) workflow.
• Compile analyze and present trend and failure analysis reports for recurring internal reviews.
• Serve as the point of contact for operational hardware shipments and assist with updating the Asset Management database.
• Provide hands-on technical support for fielding and pre-fielding operations including hardware troubleshooting new systems assembly and equipment teardown/packing as needed.
• Support onsite and fielded location inventory management as needed.
• Primary Location is onsite in Sterling VA (occasional visits to local warehouses). Teleworking is not authorized.
• Schedule: Normal business hours; may require flexibility for occasional after-hours support during critical events.
• Travel: 0%20% travel may be required.

What You Must Have

• 10 years of demonstrated and relevant experience in hardware support or systems engineering.
• Bachelors degree (or equivalent combination of education and demonstrated work experience).
• Active TS security clearance with SCI eligibility.
• CompTIA Security certification (or ability to obtain within 90 days of hire).
• Proven hardware troubleshooting repair and diagnostic skills.
• Strong problem-solving abilities under pressure paired with excellent interpersonal communication.

What Would be Nice to Have

• Experience supporting Department of Defense (DoD) programs.
• Proficiency with Jira Confluence and automated project management tools.
• Background in inventory management asset tracking and RMA workflows.
• Strong technical writing skills for documentation reporting and trend analysis.
• Ability to drive tasks independently while collaborating effectively in a team environment.

Pay Range:At GRVTY we understand that compensation is influenced by many factorssuch as geographic location federal contract labor categories wage rates prior experience skillsets education and certifications.
Were proud to offer a work environment that empowers our team to achieve a strong work-life balance. GRVTY provides competitive pay comprehensive benefits and meaningful opportunities for professional growth.
Our benefits package is designed to support the well-being of our employees and their families and includes coverage in areas such as healthcare financial wellness retirement planning family assistance continued education and paid time off.

• The pay range for this position is: $140000 - $175000

Why Choose GRVTY

The toughest national security challenges demand vision and ingenuity not just resources. We deliver mission and technical expertise to outpace our adversaries. Were purpose-built to tackle the most entrenched systemic national security issues around the world.

We partner with our customers to help them overcome challenges in every corner of technology and defenseincluding the ones still being explored. Our growing capabilities create complementary advantages giving on-the-ground operations the edge they need to succeed. We muster everything we have to answer every challenge presented every day of our lives.

At GRVTY we believe that when our employees thrive our company thrives. Thats why we offer a comprehensive and competitive benefits package designed to support your well-being growth and work-life balance.

Robust health plan including medical dental and vision

Health Savings Account with company contribution

Annual Paid Time Off and Paid Holidays

Paid Parental Leave

401k with generous company match

Training and Development Opportunities

Award Programs

Variety of Company Sponsored Events

EEO Statement

GRVTY is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or status as a protected veteran and will not be discriminated against on the basis of disability.

Anyone requiring reasonable accommodations should emailor call with requested details. A member of the HR team will respond to your request within 2 business days.

Know Your Rights: Workplace Discrimination is Illegal ()

Please review our current job openings and apply for the positions you believe may be a fit. If you are not an immediate fit we will also keep your resume in our database for future opportunities.