Order to Cash Manager

The Order to Cash (O2C) Manager is accountable for the end-to-end Order to Cash process across four commercial divisions ensuring disciplined execution governance compliance and consistent performance outcomes. This role owns process standardization cross-functional alignment and operational results spanning order management pricing execution credit billing invoicing dispute resolution and cash application.

The O2C Manager functions as the primary business owner for the O2C process partnering closely with Commercial Leadership Finance Credit Customer Service and ICT to ensure S/4HANA operates as a stable controlled and scalable platform supporting commercial growth.

Key Accountabilities

End-to-End Process Ownership

• Own and govern the complete Order to Cash lifecycle across all four commercial divisions.
• Define document and maintain standardized end-to-end O2C processes policies and controls.
• Ensure consistent execution while accommodating approved divisional differences through governance not workarounds.
• Serve as the escalation point for O2C process issues exceptions and performance gaps.

Commercial & Cross-Functional Leadership

• Partner with Sales Commercial Operations Finance Credit Supply Chain and Customer Service to align execution with commercial strategy.
• Balance customer experience revenue protection and operational discipline.
• Drive collaboration and decision-making across divisions; prevent local optimization at the expense of enterprise outcomes.

Governance Controls and Compliance

• Enforce governance standards for pricing order entry billing accuracy credit policies and dispute management.
• Approve or reject process exceptions before system or operational impact.
• Ensure O2C controls support audit readiness revenue recognition and financial integrity.
• Act as the business authority for O2C-related changes within S/4HANA.

S/4HANA & Systems Partnership

• Own business requirements for the O2C domain within S/4HANA.
• Partner with ICT to ensure system configuration enforces approved business processes.
• Prevent unauthorized changes manual workarounds or process bypassing.
• Participate in release planning testing and readiness for O2C changes.

Performance Management & Continuous Improvement

• Lead O2C process maturity initiatives and digital transformation efforts.
• Champion automation simplification and efficiency opportunities including workflow EDI customer self-service and AI-enabled transaction processing
• Define and monitor key O2C KPIs including order cycle time billing accuracy and timeliness dispute volume and resolution time Days Sales Outstanding (DSO) and cash application effectiveness.
• Drive root-cause resolution not symptom fixes.

Team Leadership & Capability

• Provide leadership and development to all personnel directly supporting O2C activities including Order Management Billing Dispute Resolution and Cash Application functions
• Define role-based capability and training requirements for O2C execution.
• Ensure training completion adoption and sustained process discipline across divisions.
• Build a culture of accountability clarity and continuous improvement.

Qualifications :

• Bachelors degree in Business Finance Accounting Supply Chain or related field.
• 8 years of progressive experience in Order to Cash Commercial Operations or related process leadership.
• Proven experience managing end-to-end O2C processes in a multi-division or complex commercial environment.
• Hands-on experience with SAP S/4HANA or SAP ECC (O2C modules strongly preferred).
• Demonstrated success driving process standardization governance and performance improvement.
• Strong leadership presence with the ability to influence senior commercial and functional leaders.

Preferred

• Experience in manufacturing chemicals agriculture chemical industry or B2B commercial industries.
• Exposure to transformation initiatives (ERP implementation process redesign shared services).
• Strong understanding of credit management pricing governance and revenue controls.

Leadership Competencies

• Process Ownership: Takes full accountability for outcomes not activities.
• Decision Discipline: Makes timely clear decisions grounded in enterprise impact.
• Collaboration: Drives alignment across functions and divisions without compromise.
• Execution Focus: Converts strategy and policy into measurable results.
• Change Leadership: Leads through structure clarity and enforcement not exceptions.

Additional Information :

Why join Tessenderlo Kerley:

Working at Tessenderlo Kerley

• Work/life balance
• Fun and rewarding environment
• Learning development and teamwork
• Community involvement/outreach
• Challenging and meaningful work

Benefits & Rewards:

• Medical-Dental-Vision-Prescription (low employee premiums!)
• 401(k) plan with dollar-for-dollar matching up to the first 5% of employee contribution
• 401(k) Company Retirement Contribution at year-end at up to 4% of annual base salary
• Short-Term Incentive awards based on measured performance criteria
• Life Insurance 2x Annual Base Salary
• Paid vacation and sick time and ten paid holidays per year
• Tuition Reimbursement - up to $5000 per calendar year (non-taxable)
• Adoption Assistance - up to $7500 in reimbursement assistance
• Childbearing and parental leave 
• Business Travel Life & Accident Insurance
• Flexible Spending Account
• Telemedicine program for you and your dependents
• Long-Term Disability insurance
• Company referral program

Tessenderlo Kerley provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.

Remote Work :

No

Employment Type :

Full-time