Order Processing Assistant

• 401(k) matching
• Free uniforms
• Opportunity for advancement
• Paid time off
• Training & development

• Order & Contract Lifecycle Management:
  • Assists with the verification processing and confirmation of all new and remake customer orders.
  • Coordinates the scheduling of customer appointments including remeasurements for newly signed contracts.
  • Supports compliance processes such as permit applications for installations.
• Customer Communication & Service:
  • Serves as a primary point of contact for customer inquiries providing prompt and effective support across various channels including phone email chat and in-person.
  • Manages comprehensive phone communications encompassing inbound inquiries related to orders and payments and outbound calls for scheduling and payment collection.
  • Manages email correspondence including drafting sending and organizing communications.
  • Assists showroom visitors with information and appointment scheduling for new estimates.
  • Processes various customer-specific requests and documentation (e.g. Certificate of Insurance W9 forms).
  • Facilitates logistical communications with customers such as arranging order pick-ups.
• Data Management & Administrative Support:
  • Processes customer payments.
  • Maintains precise and thorough documentation of all customer contract and communication records within the CRM system.
  • Organizes and manages both physical and electronic documents and files.
  • Ensures the accurate uploading of all incoming visual documentation from various sources into the CRM system adhering to established conventions.
  • Assists with general filing and organization of physical and electronic documents.
  • Provides administrative support to order processing and accounting functions.
• Operational Efficiency & Collaboration:
  • Collaborates effectively with team members and other departments to achieve collective goals.
  • Utilizes various office equipment and software applications efficiently to complete daily responsibilities.
  • Adheres to all company policies procedures and operational guidelines.
  • Manages time effectively and prioritizes tasks to meet deadlines in a dynamic work environment.
  • Contributes to maintaining a professional clean and organized office environment including the showroom.

• Prior experience in an administrative or customer service capacity preferably in a dynamic office environment.
• Proficiency in CRM systems; experience with custom CRM platforms is highly advantageous.
• Demonstrated strong attention to detail and accuracy in data management and record keeping.
• Exceptional verbal and written communication skills.
• Proven ability to effectively manage multiple tasks prioritize workload and adapt to changing demands.
• Competency in standard office software (e.g. word processing spreadsheets email).
• Ability to collaborate effectively within a team and across different operational departments.
• Customer-focused approach with a commitment to delivering high-quality service.
• Strong organizational and problem-solving skills.

• Health insurance
• Retirement savings plan
• Paid time off and holidays
• Opportunities for career advancement and professional development

Come work for Americas Exterior Remodeler offering quality windows doors siding roofing shutters and more with over 200 locations nationwide. Despite the ever-changing landscape of the home improvement industry our promise has remained constant since our start in 1995 Superior Products Professionally Installed at a Guaranteed Low Price.

Window World is a full-service exterior remodeler and has sold and installed over windows to date includingwindows annually since 2009. In addition to being Americas largest replacement window and exterior remodeling company Window World has products have earned the Good Housekeeping seal for quality. As we celebrate over 25 years in the industry Window World is proud to offer a comprehensive suite of products for a true exterior transformation.

Each locally owned and operated Window World sells custom products in customers homes then manages every step of the process through product ordering and final install. Customers enjoy Window Worlds professional and honest sales process as well as top-notch product installations and service all from a single company.

Become a part of Americas leading exterior remodeling company. Were doing the right things the right way and we invite you to click the link and apply online today.