Order Manager

At The Look Company we design manufacture and deliver innovative visual branding solutions custom fabric structures event tents displays and experiential environments for customers across North America and around the world. From large-scale sporting events and branded experiences to premium shelter solutions and custom-engineered structures our teams bring complex projects to life through exceptional service quality craftsmanship and operational are seeking a highly organized and detail-oriented Order Manager to oversee the lifecycle of customer orders from order entry through production and final delivery. This role serves as a key liaison between customers sales production operations and supply chain teams to ensure projects are executed accurately efficiently and on ideal candidate combines strong order management and customer service skills with experience supporting custom-manufactured products. Experience in either the tent shelter fabric structure event rental industry or the graphics signage display visual branding printing or manufacturing industry is highly ResponsibilitiesManage customer orders throughout the entire order lifecycle from project kickoff through production delivery and with sales production procurement engineering and operations teams to ensure timely execution of customer order status production schedules inventory availability and project proactively with customers regarding order updates timelines project requirements and issue customer specifications requirements and supporting documentation to ensure accuracy before production accurate order records within ERP CRM and other business potential delays or challenges and work cross-functionally to implement multiple projects orders and customer requests simultaneously while maintaining exceptional attention to a superior customer experience by providing responsive communication follow-up and project in Order Management Customer Operations Project Coordination Inside Sales Production Coordination or a related in a manufacturing custom products project-based or production experience in one or more of the following is strongly preferred: Tents shelters fabric structures event rentals awnings tensile structures or related displays graphics printing visual branding experiential marketing retail environments or related customer service and relationship management managing multiple projects and priorities in a fast-paced with Microsoft Office Suite particularly Excel along with ERP and CRM organizational time management and problem-solving verbal and written communication to work independently while collaborating effectively with cross-functional and CompensationThe full pay range for this position is $24.00-$35.00 per hour with a target hiring range of $26.00-$28.00 per hour. Placement within the range will depend on experience industry knowledge skills and Look Company offers a comprehensive benefits package that includes multiple medical and dental plan options with low employee premium cost sharing for employees and dependents vision coverage 401(k) with company match employer-paid life insurance voluntary life insurance voluntary long-term disability paid time off and paid Look Company is an Equal Opportunity a formal job description please email