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Order Management Specialist
Job Location:
Job Location:
Greensboro, NC - USA
Hourly Salary:
USD 20 - 22
Hourly Salary:
Posted:
29 September 2026 (3 days ago)
Posted:
Application Deadline:
27 December 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
A client of Innova Solutions is immediately hiring for an Order Management Specialist
Position type: Full-time Contract
Duration: 12 months
Location: Greensboro North Carolina 27409
Overview:
Order Management Specialist where youll become the trusted point of contact for customers and internal sales teams guiding orders seamlessly from inquiry to delivery.
In this dynamic role youll help customers navigate product options identify the right HVAC solutions track orders resolve challenges and create positive experiences at every touchpoint. If you thrive in a fast-paced environment enjoy collaborating across teams and love turning complex situations into simple solutions wed love to hear from you.
What Youll Do
Deliver Outstanding Customer Support
What Youll Bring
Core Competencies
Qualifications
Work Arrangement
Hybrid Work Model
This is a hybrid opportunity designed to offer both flexibility and in-person collaboration.
Qualified candidates shouldAPPLY NOWfor immediate consideration!
This position is only open to applicants who can be engaged on a W-2 basis.
Please hit APPLY to provide the required information and we will be back in touch as soon as possible.
We are currently interviewing to fill this and other similar positions. If this role is not a fit for you we do offer a referral bonus program for referrals that we successfully place with our clients subject to program guidelines.ASK ME HOW.
Thank you!
Himanshu Kumar
PAY RANGE AND BENEFITS:
Pay Range*:$20.00 - $22.75 per hour
*Pay range offered to a successful candidate will be based on several factors including the candidates education work experience work location specific job duties certifications etc.
Benefits:Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage Dental/vision insurance 401(k) Health saving account (HSA) and Flexible spending account (FSA) Life Insurance Pet Insurance Short term and Long term Disability Accident & Critical illness coverage Pre-paid legal & ID theft protection Sick time and other types of paid leaves (as required by law) Employee Assistance Program (EAP).
ABOUT INNOVA SOLUTIONS:Founded in 1998 and headquartered in Atlanta Georgia Innova Solutions employs approximately 50000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America Asia and Europe we deliver strategic technology and business transformation solutions to our clients enabling them to operate as leaders within their fields.
Recent Recognitions:
Website: Solutions offers a referral bonus for qualified Ambassadors who refer eligible referrals. Submit referrals at and earn $250-$1000 per referral.
Innova Solutionsis an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race color religion or belief national origin citizenship social or ethnic origin sex age physical or mental disability veteran status marital status domestic partner status sexual orientation or any other status protected by the statutes rules and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment please contact us ator . Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities. Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status immigration status or national origin in accordance with 8 U.S.C. 1324b.
The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance the Los Angeles Fair Chance Initiative for Hiring Ordinance and other applicable laws.
By applying for this job you agree to receive calls AI-generated calls text messages or emails from Innova Solutions and its affiliates and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can replySTOPto cancel and HELP for help. You can access our privacy policy atPrivacy Policy - innovasolutions.
Position type: Full-time Contract
Duration: 12 months
Location: Greensboro North Carolina 27409
Overview:
Order Management Specialist where youll become the trusted point of contact for customers and internal sales teams guiding orders seamlessly from inquiry to delivery.
In this dynamic role youll help customers navigate product options identify the right HVAC solutions track orders resolve challenges and create positive experiences at every touchpoint. If you thrive in a fast-paced environment enjoy collaborating across teams and love turning complex situations into simple solutions wed love to hear from you.
What Youll Do
Deliver Outstanding Customer Support
- Serve as the primary contact for dealer and sales partner inquiries related to order management.
- Help customers identify products understand pricing and availability explore promotions and find the best HVAC system solutions.
- Act as a trusted advisor by recommending system configurations that meet customer needs.
- Process customer orders establish promise dates and ensure smooth order entry.
- Manage orders from placement through invoicing ensuring timely and accurate fulfillment.
- Support customers through multiple communication channels including phone email chat and text messaging.
- Coordinate with cross-functional teams to proactively resolve issues and deliver a seamless customer experience.
- Monitor order reports and identify opportunities to resolve holds misses returns and open orders.
- Leverage system tools and processes to ensure efficient and accurate order fulfillment.
- Contribute to the development and enhancement of standard operating procedures and best practices.
- Participate in process improvement initiatives that simplify workflows and enhance customer satisfaction.
- Identify opportunities to remove barriers and improve the end-to-end order experience.
- Approximately 80% of your time will be dedicated to customer interaction and issue resolution.
- Approximately 20% of your time will focus on training team collaboration coaching sessions and continuous learning activities.
What Youll Bring
Core Competencies
- Customer-first mindset with a passion for service excellence
- Strong verbal and written communication skills
- Active listening and relationship-building abilities
- Problem-solving mindset with attention to detail
- Adaptability and comfort navigating change
- Ability to collaborate effectively across multiple teams
Qualifications
- High School Diploma or GED required.
- Associate degree or bachelors Degree preferred.
- Customer service order management sales support or supply chain experience is a plus.
Work Arrangement
Hybrid Work Model
This is a hybrid opportunity designed to offer both flexibility and in-person collaboration.
- Initial training will be conducted remotely.
- Once the Greensboro office is operational employees will transition to a hybrid schedule.
- Team members should be comfortable commuting to the Greensboro NC office Monday through Thursday with Fridays working remotely.
Qualified candidates shouldAPPLY NOWfor immediate consideration!
This position is only open to applicants who can be engaged on a W-2 basis.
Please hit APPLY to provide the required information and we will be back in touch as soon as possible.
We are currently interviewing to fill this and other similar positions. If this role is not a fit for you we do offer a referral bonus program for referrals that we successfully place with our clients subject to program guidelines.ASK ME HOW.
Thank you!
Himanshu Kumar
PAY RANGE AND BENEFITS:
Pay Range*:$20.00 - $22.75 per hour
*Pay range offered to a successful candidate will be based on several factors including the candidates education work experience work location specific job duties certifications etc.
Benefits:Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage Dental/vision insurance 401(k) Health saving account (HSA) and Flexible spending account (FSA) Life Insurance Pet Insurance Short term and Long term Disability Accident & Critical illness coverage Pre-paid legal & ID theft protection Sick time and other types of paid leaves (as required by law) Employee Assistance Program (EAP).
ABOUT INNOVA SOLUTIONS:Founded in 1998 and headquartered in Atlanta Georgia Innova Solutions employs approximately 50000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America Asia and Europe we deliver strategic technology and business transformation solutions to our clients enabling them to operate as leaders within their fields.
Recent Recognitions:
- Named One of Americas Best Employers for New Grads by Forbes (2024
- Named One of the Best Companies to Work for by U.S. News & World Report (Private Companies List 2024-2025)
- One of the Largest IT Staffing Firms in the US Ranked #3 by Staffing Industry Analysts (SIA 2024)
- One of the Largest Staffing Firms in the US Ranked #13 by Staffing Industry Analysts (SIA 2024; includes Innova Solutions Volt & HireGenics)
- Named One of the Top Ten Private Companies in Atlanta by the Atlanta Business Chronicle (2023)
- One of the Largest Certified Minority Business Enterprises (MBEs) in the United States (NMSDC 2024)
- AWS Advanced Tier Services Partner with 100 certifications
Website: Solutions offers a referral bonus for qualified Ambassadors who refer eligible referrals. Submit referrals at and earn $250-$1000 per referral.
Innova Solutionsis an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race color religion or belief national origin citizenship social or ethnic origin sex age physical or mental disability veteran status marital status domestic partner status sexual orientation or any other status protected by the statutes rules and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment please contact us ator . Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities. Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status immigration status or national origin in accordance with 8 U.S.C. 1324b.
The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance the Los Angeles Fair Chance Initiative for Hiring Ordinance and other applicable laws.
By applying for this job you agree to receive calls AI-generated calls text messages or emails from Innova Solutions and its affiliates and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can replySTOPto cancel and HELP for help. You can access our privacy policy atPrivacy Policy - innovasolutions.
Required Experience:
IC
