Order Entry Customer Account Representative

Job Overview:The Order Entry Customer Account Representative is responsible for managing and processing customer purchase orders (POs) received through various channels including Excel EDI and the companys online portal. This role ensures accurate and timely order entry monitors order status through fulfillment and billing and collaborates with cross-functional teams including Credit Logistics and Production to ensure seamless order-to-cash Duties and Responsibilities:Manually enter customer orders received via Excel (such as no-charge samples employee orders).Process orders submitted via EDI or directly through the customer all orders are accurately entered into APPX and process as OEI/ISO pricing weight and order details in coordination with Sales and order status through release status (1-OE 2-Credit 3-Production) collaboration with Credit Department as Fulfillment & LogisticsCoordinate with Logistics for delivery appointments or customer pick-up (e.g. Walmart Target).Ensure shipping confirmation and BOL signing triggers OEI/ISO billing & InvoicingValidate pricing across PO PMG APPX OE and pending OEI before issuing J&P for invoice posting upon direct billing for non-production charges (e.g. freight bottle deposits over shipments).Ensure all changes are supported by revised & MonitoringRun and analyze reports such as:Open Orders to identify overdue orders missing invoice dates or orders stuck in status 1 or Aging to review customer transactions and transfers and flag orders exceeding lead times / in this role means maintaining accuracy and attention to detail by ensuring pricing and order data are consistent across systems to prevent billing errors. It involves improving customer satisfaction and responsiveness by managing order flow efficiently especially for high-volume accounts. Strong process ownership ensures smooth transitions from order entry to billing while proactive problem solving helps prevent delays in credit or fulfillment. Effective cross-functional collaboration with Credit Logistics and Production keeps orders moving and data-driven monitoring of reports helps catch issues early to maintain service excellence as well as to prevent customer fines and Skills:Ability to read analyze and interpret common information reports and other documents. Ability to respond to common inquiries or complaints from customers regulatory agencies or company representatives. Ability to effectively present information to Demands:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential performing the duties of this job the employee is regularly required to walk stand for long periods of time sit and talk or hear. The employee frequently is required to use hands and fingers to handle or feel sit for long periods of time stand frequently bend squat reach and turn to access files and office equipment. Must be able to lift up to 50 pounds. May be required to push or pull with a dolly or pallet jack up to 500 Environment:The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Field positions will be exposed to various unfamiliar conditions where Personal Protective Equipment (PPE) must be worn and which may include but are not limited to: manufacturing and warehouse plants and other venues as directed by a team member. The noise level in the work environment is usually moderate but increases significantly in warehouse and manufacturing Qualifications:2 years of experience in order entry customer service or supply chain with ERP systems (e.g. APPX) and EDI attention to detail and ability to manage multiple order in Excel and order tracking/reporting communication and cross-functional collaboration with eCommerce platforms and customer of logistics coordination and billing of credit and collections Beverages Inc. provides equal employment opportunities to all applicants for employment without regard to race color religion sex national origin age disability gender genetics gender identity disabled veterans or sexual