OPS IT Support

User Support and Service Management

• Provide walk-in ticket email and remote technical support for faculty staff students and visitors.

• Troubleshoot computers software printers accounts networks peripherals and mobile devices across Windows macOS and Ubuntu Linux.

• Manage and document support requests and submit escalated support requests for users in TeamDynamix resolving issues when possible and coordinating escalations with central IT teams.

Classroom Event and Shared Technology Support

• Assist with A/V setup and troubleshooting for Monday symposiums classes hybrid meetings and other departmental events.

• Support classroom and conference-room equipment including Crestron systems projectors displays microphones speakers and Apple TV devices.

• Test equipment before classes and events to identify and address problems in advance.

• Support shared printers scanners kiosks digital signage and other departmental technology.

Microsoft 365 Accounts and Device Management

• Assist users with Microsoft 365 services including Outlook Teams SharePoint OneDrive Forms Exchange and related tools.

• Assist with user accounts groups computers and software through Active Directory Microsoft 365 and SCCM.

• Prepare image configure deploy replace and retire departmental computers and related equipment.

Automation Web and Departmental Systems

• Build maintain and troubleshoot automated processes using Power Automate Microsoft Forms and SharePoint lists.

• Maintain departmental websites and existing web applications using content management systems HTML CSS PHP SQL and Apache-based services.

• Use Python or other scripting tools when helpful for troubleshooting automation data handling or maintaining departmental systems.

• Assist with Salesforce and other departmental systems used to organize data and support administrative workflows.

Software and Connectivity

• Install and support instructional research laboratory microscopy data-analysis and bioinformatics software.

• Perform basic troubleshooting for Wi-Fi wired networks VPN connections IP settings and device connectivity.

Documentation Security and Compliance

• Create and maintain user guides procedures onboarding materials screenshots and instructional videos.

• Help respond to security incidents by documenting issues isolating affected equipment when directed reimaging systems and coordinating with UF security staff.

• Follow university requirements for information security access software licensing equipment management and institutional data.

• Perform other related IT A/V web and technology-support duties as assigned.