Operations Support Specialist

The Opportunity:

CACI is seeking a skilled and motivated Operations Support Specialist to provide critical operations support for our globally deployed signal processing systems and their related applications. The ideal candidate will offer technical support for Linux Cisco and other proprietary systems. They will play a key role in managing the network connections during system deployments troubleshooting when issues arise and act as a point of contact during software maintenance and other events. This position requires networking expertise strong communication skills the ability to multi-task during high work volume times and a knack for quickly diagnosing and resolving issues. The successful candidate will need a holistic understanding of both the individual components and the system as a whole to ensure that all parts work together efficiently and effectively.

Responsibilities:

• Deliver comprehensive support for global systems and associated applications across the program

• Provide technical assistance for Linux Cisco and various proprietary systems

• Support current and upcoming software migrations including RHEL updates

• Contribute to the planning execution and troubleshooting of software release lifecycle processes

• Act as a liaison between technical and non-technical stakeholders

• Engage in professional and inquisitive communication via phone email and chat platforms

• Identify report and communicate all known issues to the appropriate personnel

• Provide operational updates when necessary (daily/weekly/monthly reports)

• Effectively manage multiple tasks during periods of high workload; document issues via JSM troubleshoot and communicate efficiently

• Rapidly diagnose and either resolve or escalate issues based on their type and severity

• Recognize potential risks and create strategies to mitigate them utilizing the Change Control Process as necessary

• Train educate and mentor team members on troubleshooting and triaging complex systems engineering problems

• Ensure all operational reporting is completed in accordance with service level agreements and program expectations

• Efficiently manage and prioritize reported/discovered issues escalate when necessary and maintain a focus on system availability

• Occasional overtime and on-call support may be required

Qualifications:
Required:

• Active Top Secret with SCI eligibility (TS/SCI preferred)

• Bachelors degree in Computer Science Systems Engineering Information Technology or a related field

• Minimum 5 years of related experience

• Security certification or the ability to obtain it within 90 days of employment

• Demonstrated experience with Linux Cisco and other proprietary systems

• Robust understanding of network protocols server administration and storage solutions

• Experience with computer networking devices (routers switches firewalls)

• Capability to thrive in a fast-paced environment with evolving priorities

• Exceptional problem-solving and analytical skills

• Strong communication and interpersonal skills

• Ability to train and mentor team members

Desired:

• Relevant certifications (such as CompTIA Linux Cisco CCNA RHCE/RHCSA) are preferred

• Knowledge of programming languages and scripting

• Familiarity with containerization technologies

• Prior Military service and/or experience working with Military Service groups

• Experience with ticketing systems such as Remedy Jira Service Management Confluence or ServiceNow

• Experience with SIGINT data processing/technology

• High comfort level working with technology in a fast-paced environment

What You Can Expect:

A culture of integrity.

At CACI we place character and innovation at the center of everything we do. As a valued team member youll be part of a high-performing group dedicated to our customers missions and driven by a higher purpose to ensure the safety of our nation.

An environment of trust.

CACI values the unique contributions that every employee brings to our company and our customers - every day. Youll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together we will advance our nations most critical missions build on our lengthy track record of business success and find opportunities to break new ground in your career and in our legacy.

Pay Range:

There are a host of factors that can influence final salary including but not limited to geographic location Federal Government contract labor categories and contract wage rates relevant prior work experience specific skills and competencies education and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI you will receive comprehensive benefits such as; healthcare wellness financial retirement family support continuing education and time off benefits.

The proposed salary range for this position is: