Operations Support Specialist Flight Operations

Join Our Team at Wheels Up

At Wheels Up were proud to be a global leader in on-demand private aviation. As one of the largest companies in the industry and a strategic partner of Delta Air Lines we are committed to making private air travel safe reliable and enjoyable. With a diverse fleet of owned aircraft plus a global network of trusted charter operators we offer our customers access to the right aircraft for their needs and the ability to fly on their terms.

And it doesnt stop at private flights. Wheels Up also provides freight services safety and security solutions and managed services to individuals businesses government agencies and more. Regardless of how when or where you want to fly our mission is simple; deliver a premium personalized aviation experience for every customer.

We anticipate closing applications submissions for this role on (09/10/2026). If the deadline is extended we will update this job posting accordingly.

Role Overview: What Youll Be Doing

The Operations Support Specialist Flight Operations role supports Wheels Up pilots through compensation administration bonuses training agreements role and aircraft transitions and coordination with Training Safety HR Crew Planning and Crew Scheduling. This role also serves as the primary point of contact for pilot inquiries through the Crew Support mailbox providing timely support direction and resolution.

Work Location: This role will be based in the Member Operations Center (MOC) in Chamblee GA with the expectation that the selected candidate will work from the MOC at least one week per month initially with the opportunity and expectation to transition to a full-time MOC-based schedule over time.

Your Key Responsibilities (Essential Functions)

• Administer and maintain accurate pilot compensation programs including annual pay increases premium pay flight-hour pay referral bonuses and training agreement payments and repayments.
• Serve as a primary point of contact for pilot inquiries received through the Crew Support mailbox providing timely accurate and professional responses while triaging issues to the appropriate department when needed.
• Coordinate with Training Safety Human Resources Crew Planning Crew Scheduling and other operational teams to support pilots as they transition between roles aircraft training and active/inactive duty status.
• Maintain accurate and timely pilot records including safety-sensitive employee records and documentation required for compliance and operational purposes.
• Obtain and maintain a strong working knowledge of applicable regulatory company and operational requirements and ensure records and processes remain compliant.
• Review and apply company policies and procedures related to pilot operations compensation records and compliance while identifying opportunities to improve efficiency accuracy and the pilot experience.
• Perform data entry reconciliation auditing and quality-control activities across recordkeeping systems spreadsheets and other operational platforms.
• Research resolve and respond to questions regarding pilot records compensation status and other operational support matters escalating complex issues appropriately.
• Support department initiatives and operational processes related to aircraft crew and the Wheels Up operating certificate.
• Maintain confidentiality and exercise sound judgment when handling sensitive pilot compensation employment and operational information.
• Identify trends recurring issues and process gaps and recommend solutions that improve accuracy consistency efficiency and customer service.
• Perform other duties and responsibilities as assigned in support of the evolving needs of Wheels Up operations.

What You Bring to the Table: Education & Certification Requirements

Were looking for someone who has a unique mix of experience skills and passion for what we do:

• Proficiency with Microsoft Office including Excel Word Outlook and OneDrive/SharePoint and DocuSign.
• Strong organizational skills with the ability to manage multiple priorities meet deadlines and adapt to changing business needs.
• Exceptional attention to detail and accuracy when working with employee records compensation information data and other sensitive documentation.
• Strong written and verbal communication skills with the ability to provide clear professional and timely responses to pilots and internal partners.
• Ability to research issues exercise sound judgment identify solutions and appropriately escalate matters when necessary.
• Ability to learn interpret and apply company policies procedures and applicable compliance requirements.
• Strong customer-service mindset and the ability to build effective working relationships across multiple departments.
• Ability to work independently while contributing effectively to a collaborative team environment.
• Demonstrated ownership accountability and a proactive get-it-done approach to supporting pilots and business operations.
• Ability to handle confidential and sensitive employee information with professionalism and discretion.

The Extras We Value (Preferred Requirements)

While not mandatory here are some additional things that would make you stand out:

• Previous experience in aviation airline or Part 135 operations.
• Wheels Up experience particularly in Crew Scheduling Crew Planning Logistics Flight Control Training or other operational support functions.
• Experience supporting pilots flight crews or other safety-sensitive employees.
• Familiarity with crew scheduling systems flight operations crew logistics pilot records or other aviation operational systems.
• Experience administering or supporting employee compensation incentive programs bonuses or training agreements.
• Experience working with HRIS crew management records management or other enterprise systems.
• Experience with data reconciliation auditing reporting quality control or maintaining large volumes of detailed records.
• Demonstrated experience identifying process gaps and implementing improvements that increase efficiency accuracy or consistency.
• Knowledge of compliance practices auditing techniques root cause analysis and problem-solving methodologies.
• Experience working in a high-volume operational environment where priorities can change quickly and timely response is critical.

Physical Requirements

We want to make sure youre fully equipped for success. Heres a look at any physical requirements needed for this role:

• Ability to work effectively in a primarily office-based environment for extended periods of time.
• Ability to sit stand and move throughout the workday as needed.
• Ability to use a computer keyboard mouse telephone and other standard office equipment.
• Ability to communicate effectively in person by telephone and through electronic communication.
• Ability to occasionally lift carry or move office materials and equipment weighing up to 20 pounds.
• Ability to perform visual tasks including reading computer screens documents and detailed records.

Salary Range & Benefits

At Wheels Up we believe in fair compensation based on experience skills and qualifications. The compensation for this role ranges from $80000/Yr. to $110000/Yr. depending on a variety of factors. We dont typically start individuals at the top of the salary range; your place within the range is based on what you bring to the table. Additionally you may be eligible for a discretionary annual incentive program which rewards individual and organizational performance.

We also offer a range of benefits designed to support your well-being and personal life including:

• Tuition Reimbursement
• Competitive 401(k)
• Comprehensive Medical Dental and Vision Insurance
• Complimentary access to mental health and wellness counseling through Spring Health
• Financial planning assistance
• A variety of additional programs and services in support of your total well-being

Everyone is welcome here

Each of us is unique and thats what makes us amazing. We believe theres power in bringing people with different backgrounds points of view and life experiences together. So bring yourself and your best ideas.

Wheels Up is committed to a policy ofequal employment opportunityfor applicants and employees. It is our policy to apply recruiting hiring training promotion compensation and professional development practices and make all other employment decisions without regard to actual or perceived race color religion sex national origin age disability pregnancy status genetic informationor any other characteristic protected by federal state or local laws regulations or ordinances.

Because when we feel safe and comfortable being ourselves theres no limit to what we can achieve.

Need Accommodations

If you have a disability or are a disabled veteran and need assistance with applying please reach out to us at Simply include Accommodation Request in the subject line so we can quickly address your needs.

We look forward to learning more about you and how you can contribute to the Wheels Up journey!