Operations Support Coordinator

Develop andmaintainpositive relationswith vendors clients/ residents and internal partnersasrequiredto ensure superior client satisfaction.

Receive and handle customer calls and email requests for services andassistTL with client inquiries via external formats.

Manage real-time inquires while keeping track of and responding to commitments

Act as Project ManagerandVendorliaison as needed.

Manage the scheduling and completion of all project type work orders while ensuring all work orders are properly linked and sequenced.

Ensure work orders are thoroughly created to resolve the current needs and issues of the homes

Act as a final escalation point beforedeterminingwhether any disputes or un-satisfied service confirmations need to be highlighted to Team Leador Affiliate Market Manager

Maintain open communication withAffiliates in a manner that adheres to all contracts and agreed upon Scope of Work throughout the duration of the relationship

Provide information to supervisors co-workers and subordinates by telephone in written form e-mail or in person; will be considered a point person for the handoff between shifts and/or other offices

Enter information into our database and ensure consistency and accuracy

Demonstrate professionalism in communication relationship development customer service etc.

Shift flexibility may berequired

Foster a positive team environment

Ensure confidentiality and accuracy of internal and external data

Perform ad-hoc projects and other duties as assigned

Assistin training team members and provides constructive feedback as necessary

Provide market intelligence feedback to maximize customer satisfaction and to ensure strategies and policies are in place to attract andretaincustomers

Performs work under general supervision; carefully reviews the details and accuracy of work performed

High school diplomarequired

4 years of customer service experience preferred

Preferred experience as a CSA Dispatch CSRwith a high scorecard rating

Mastery of Lessens One platform is strongly preferred

Advanced troubleshooting knowledge and ability to articulate

Ability to communicate industry language

1-3 years of experience preferred

Property maintenance experience

Trades knowledge