Operations Supervisor Ocean

The Operations Supervisor Ocean Freight is responsible for leading daily ocean import and export operations to ensure compliant efficient and costeffective international freight movement. They supervise a team of ocean freight forwarding professionals while serving as a subject matter expert across FCL and LCL shipments carrier coordination documentation and import/export customs processes. They partner closely with internal teams steamship lines customs brokers drayage providers and overseas offices to maintain high service levels. They play a key role in managing operational performance meeting customer SLAs and resolving complex shipment issues. This hands-on leader brings strong background in international ocean freight operations and a continuous improvement mindset.

Responsibilities

• Supervise daytoday ocean import and export operations ensuring compliance with international trade regulations and company SOPs.
• Lead coach and develop a team of ocean freight coordinators fostering accuracy accountability and service excellence.
• Oversee endtoend ocean shipment execution including booking documentation customs coordination and final delivery.
• Ensure compliance with FMC customs carrier and port authority requirements for international ocean freight movements.
• Manage both FCL and LCL shipments including coordination with steamship lines NVOCCs CFS facilities and drayage providers.
• Monitor operational KPIs such as transit times dwell time demurrage and detention exposure service levels and cost control.
• Serve as the primary escalation point for customer issues port delays rollovers and documentation discrepancies.
• Review and approve ocean freight documentation including B/Ls commercial invoices packing lists ISF filings and export documentation.
• Coordinate closely with overseas agents carriers customs brokers and inland transportation partners.
• Support pricing routing and capacity decisions in partnership with sales procurement and network teams.
• Identify process inefficiencies and implement continuous improvement initiatives to enhance operational performance.
• Ensure accurate and timely system updates within freight forwarding and transportation management platforms.
• Maintain strong customer relationships through proactive communication and issue resolution.
• Support staffing scheduling and workload planning to meet volume fluctuations and service commitments.
• All other duties as assigned to meet evolving business needs.

Qualifications

• Education: High School Diploma or GED equivalent required; Associates or Bachelors degree in Logistics Supply Chain Business or a related field preferred.
• Certification/Licensure: FMC CCS FIATA or other industryrecognized logistics certifications preferred.
• Experience: 5 years of experience in international ocean freight import and export operations.
• Prior supervisory or team lead experience within a freight forwarding NVOCC or logistics environment.
• Strong working knowledge of international trade compliance Incoterms and ocean freight documentation.
• Experience working with freight forwarding systems and transportation management platforms required; CargoWise experience highly preferred.
• Experience managing FCL/LCL shipments port operations and demurrage/detention mitigation.
• Strong analytical organizational and timemanagement skills in a highvolume deadlinedriven environment.
• Excellent written and verbal communication skills with the ability to coordinate across global teams and customers.
• Demonstrated discretion and confidentiality in handling and protecting sensitive information.
• Technical: Proficient with common office technologies including Windows PCs Microsoft O365 (Outlook Word Excel PowerPoint etc.) and web conferencing (Teams Zoom Webex etc.).
• Environment: Comfort commuting to/from and working in a 100% on-site setting (listed in this posting) with travel for related meetings/events.
  
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