Operations Supervisor

Floor Lead Operations Keystone Mall

At Ana Luisa we believe fine jewelry should be beautifully crafted responsibly made and designed to be worn every day. Rooted in modern luxury we create elevated pieces defined by exceptional craftsmanship timeless design and intentional artistry.

The Role

The Floor Lead Operations plays a key leadership role in supporting store performance through operational excellence inventory integrity and elevated client experiences. As a trusted partner to store leadership this individual upholds luxury standards across all aspects of the business while fostering a seamless and refined in-store environment.

Blending operational expertise with a strong presence on the sales floor the Floor Lead Operations supports team development cultivates clientele and contributes to the achievement of store sales and KPI goals.

Responsibilities

• Support and inspire a high-performing team culture rooted in collaboration accountability and excellence
• Drive operational efficiency while maintaining the highest standards of inventory accuracy organization and loss prevention
• Partner with store leadership to achieve sales goals and key business metrics including conversion AOV UPT and client retention
• Deliver bespoke service and elevated client experiences that strengthen loyalty and brand affinity
• Maintain exceptional visual merchandising standards ensuring all displays pricing and product presentation align with brand expectations
• Oversee front and back of house operations including replenishment shipment processing inventory audits and omni-channel transactions
• Serve as a leadership presence on the sales floor by coaching team members supporting clienteling efforts and reinforcing luxury service standards
• Partner closely with HQ Operations and store leadership to optimize processes improve efficiency and support overall store performance

Qualifications

• 23 years of retail leadership and operations experience preferably within luxury or premium retail
• Strong operational and inventory management expertise
• Proven ability to support sales performance and KPI achievement
• Passion for fine jewelry styling and elevated client experiences
• Strong organizational skills with exceptional attention to detail
• Proficiency in Shopify Google Workspace and inventory management systems
• Polished communication skills with a collaborative client-focused approach
• Flexibility to work evenings weekends and holidays as business needs require
• Open availability required

What Youll Love About Us

At Ana Luisa we are committed to creating a people-first culture that values growth creativity and excellence. We offer comprehensive health and wellness benefits generous time off and exclusive brand perks including employee discounts and a welcome gift.

If you are a motivated retail professional with a passion for operational excellence and luxury service we invite you to join Ana Luisa during an exciting period of growth and brand evolution.

EEOC:
Ana Luisa is an equal-opportunity employer and values diversity at the company. We are committed to equal employment opportunities and welcome all candidates regardless of race religion color national origin gender gender identity or expression sexual orientation age genetics marital status veteran status or disability status.