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Job Description:

The Operations Supervisor is a shop floor leadership role at our Baltimore MD Point Blvd facility overseeing a fleet of approximately 903 units and a team of approximately 18 employees across one shift. Reporting to the Senior Manager of Operations this role is a return to a full shop supervisor function responsible for all shift-level operations including technician management workflow coordination quality safety asset maintenance and customer relationship management. This is also a development role intended to prepare high-performing incumbents for advancement into an Operations Manager position.

Your Team

You will join a team of two other shift supervisors (1st and 2nd shift) and manage the following direct reports on your shift:

• 2 Operations Management Trainees (OMTs) one per shift
• 12 Technicians
• 4 Technician Trainees

Schedule & Compensation

• Schedule: MondayFriday 8:00 AM4:30 PM
• Base Salary: $65000 annually
• Incentive: Management Incentive Plan (MIP) eligibility

Essential Functions

Workflow Management

• Lead work analysis planning scheduling and technician assignments across the shift
• Conduct shift and shop meetings; review and approve Repair Orders (ROs)
• Triage unscheduled customer drive-ins; communicate vehicle status and work assignments
• Conduct regular yard checks to ensure proper work scheduling and prioritization
• Ensure all warranty policies and procedures are executed correctly

Labor Management

• Provide day-to-day leadership training and development to all assigned personnel
• Conduct performance management processes for all direct reports
• Support cross-functional coverage and backup needs within the shop

Customer Management

• Manage customer relationships including issue resolution satisfaction and vehicle uptime
• Execute PM scheduling communications breakdown updates and vehicle status follow-up
• Conduct customer visits as required by the Customer Care Plan

Asset Management

• Direct team in maintaining location appearance and 65 standards across all relevant shop areas
• Evaluate and recommend tooling and equipment requirements
• Assist in managing vehicle specifications and the vehicle in-service/out-service process
• Ensure all vehicles have required specifications in SAM
• Manage parts inventory in accordance with policies and procedures

Quality Management

• Perform quality inspections on PMs and repairs; conduct In Process Reviews of non-PM work
• Perform breakdown root cause analysis and implement corrective actions; escalate to Technical Assistance Center as needed
• Ensure cleanliness and quality of repair for all maintained vehicles
• Work with the Service Manager to ensure technicians are properly trained and TOPS plan is prioritized based on breakdown rework and running cost trends
• Maintain control and visibility over shop floor activities to ensure proper root cause diagnosis and optimize parts/component yield
• Support development and implementation of Quality Assurance Audit Corrective Action plans and Continuous Improvement programs
• Maintain all required documentation to meet local state federal and customer requirements
• Ensure employee compliance with all Safety and EPA regulations

Financial Management

• Ensure the shift delivers against Net Maintenance Cost per Unit objectives without sacrificing quality safety or customer satisfaction
• Manage cost controls related to the maintenance operations budget and location P&L
• Execute maintenance initiatives to attain or exceed specified financial targets
• Oversee payroll purchase order approval invoice reconciliation and fuel reconciliation
• Manage the customer bill-back process including identification review and approval of bill-back opportunities
• Ensure proper documentation and reporting of re-billable activity
• Maintain data integrity in the Shop Management Online system

Qualifications

• H.S. diploma/GED required

• Associates degree preferred or 1-3 years or more experience in a maintenance operations environment required. Demonstrated success in a Ryder role may be substituted for this requirement

• Bachelors degree preferred or 1-3 years or more experience in a maintenance operations environment required. Demonstrated success in a Ryder role may be substituted for this requirement

• Maintenance and Technical experience in a shop environment required

• Supervisory experience preferred

• Experience with a Shop Management System preferred

• Microsoft Office intermediate preferred

DOT Regulated
No

Job Category

Our Culture & Commitment:

At Ryder youre trusted to make an impactwhile enjoying room to grow and having a voice thats heard. Our culture is built on respect collaboration and shared pride in doing great work rooted in innovation and safety.

Your Voice. Your Success. The Future We Build Together.

Compensation Information:

Thecompensationofferedtoa candidate may be influenced by a variety of factors including the candidates relevant experience; education including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; position may also be eligible to receive an annual bonus commission and/or long-term incentive plan based on the level and/ for the position are below:

Pay Type:

Minimum Pay Range:

Maximum Pay Range:

Benefits Information:

For all Full-time positions only: Ryder offers comprehensive health and welfare benefits to include medical prescription dental vision life insurance and disability insurance options as well as paid time off for vacation illness bereavement family and parental leave and a tax-advantaged 401(k) retirement savings plan.

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.

All qualified applicants will receive consideration for employment without regard to race religion color national origin sex sexual orientation gender identity age status as a protected veteran among other things or status as a qualified individual with disability.

Important Note:

Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned.

Security Notice for Applicants:

Ryder will only communicate with an applicant directly from a @ email address and will never conduct an interview online through a chat type forum messaging app (such as WhatsApp or Telegram) or via an online questionnaire. During an interview Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative please contact Ryder ator.

Current Employees:

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