Operations Supervisor- Distribution- Night Shift

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Operations Supervisor Automated Pharmacy Refill Center

Role Summary

The Operations Supervisor is responsible for leading day-to-day operations within a high-volume highly automated Central Fill pharmacy environment. This role drives operational performance ensures regulatory compliance and leads a team focused on safety quality and service excellence for both McKesson and key customer partners.

Key Responsibilities

Operational Leadership & Execution

• Lead daily production operations ensuring safe efficient and compliant workflow execution across all shifts
• Manage real-time operations including staffing assignments workload balancing system flow and production thresholds
• Proactively monitor performance trends (throughput utilization service levels) and take action to address risks and gaps
• Optimize shift schedules and labor planning to align with business needs and customer commitments

Performance Management & Continuous Improvement

• Analyze operational data to identify inefficiencies performance trends and improvement opportunities
• Drive productivity efficiency and service-level performance against established KPIs
• Lead root cause analysis (RCA) for operational issues and implement corrective and preventive actions
• Partner cross-functionally to improve system performance workflow design and operational stability

People Leadership & Development

• Provide clear direction coaching and accountability to frontline team members
• Interview hire develop and retain a high-performing engaged workforce
• Establish performance expectations and ensure timely feedback recognition and corrective action where needed
• Build and maintain a structured training program ensuring compliance with all SOPs regulatory and customer requirements

Standardization & Compliance

• Develop maintain and continuously improve Standard Operating Procedures (SOPs)
• Ensure adherence to pharmacy regulations company policies and quality standards
• Lead incident investigations ensuring thorough documentation root cause identification and customer-sensitive resolution

Cross-Functional & Customer Collaboration

• Partner with facility leadership system administrators maintenance and external vendors to resolve issues and support system performance
• Coordinate pharmacy installations system upgrades and troubleshooting activities
• Collaborate with distribution centers and transportation teams to ensure contractual service levels are met
• Serve as a key point of contact in supporting customer experience and service reliability

Safety Leadership

• Champion a safety-first culture ensuring compliance with all safety programs and policies
• Identify risks and drive corrective actions to maintain a safe working environment

Critical Requirements

• Typically requires 3 years of subject matter experience including exhibiting leadership capabilities
• Demonstrated ability to lead motivate and develop teams in a fast-paced operational environment
• Strong analytical and problem-solving skills with the ability to make real-time decisions based on data
• Effective verbal and written communication skills with the ability to clearly convey insights and expectations
• Proficiency in Microsoft Office and general system/automation tools
• Flexible schedule required including second shift weekends and rotational coverage based on business needs

Preferred Qualifications

• Bachelors degree or equivalent experience
• Experience in pharmacy operations automation supply chain logistics manufacturing or distribution environments
• Knowledge of regulatory and compliance standards (pharmacy FDA ISO or similar)
• Experience leading process improvement initiatives and driving operational excellence
• Strong coaching interviewing and performance management capabilities

Work Environment & Physical Requirements

• High-volume production-driven environment with a focus on safety and precision
• Ability to stand/walk for extended periods (8 hours per shift)
• Occasional lifting up to 50 lbs
• Flexibility to work varying shifts including nights and weekends
• Ability to operate effectively in a regulated pharmacy environment (including applicable PPE requirements)

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors including performance experience and skills equity regular job market evaluations and geographical markets. The pay range shown below is aligned with McKessons pay philosophy and pay will always be compliant with any applicable regulations. In addition to base pay other compensation such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson pleaseclick here.

Our Base Pay Range for this position

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McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees without regard to race color religion sex sexual orientation gender identity national origin protected veteran status disability age genetic information or any other legally protected category. For additional information on McKessons full Equal Employment Opportunity policies visit our Equal Employment Opportunity page.

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