Operations Program Manager Everett

Operations Program ManagerJob Title : Operations Program ManagerAnnual Salary : $80168.40Job Status: Full TimeWork Base: EverettWashingtonHelping You Live Life to the Fullest! SAILS Washington is dedicated to providing quality community-based support services for people of all ages and Washington is an innovative leader in delivering person-centered home and community-based services to individuals with intellectual and developmental disabilities. Our Mission is to provide World Class person-centered services supports and advocacy for individuals in positive and life-enriching Washington takes a ZERO tolerance stance on abuse and neglect. Any allegations will be reported to the proper authorities. We are committed to the Health and Safety of the individuals we support. Our employees share a passion for making a positive impact in the lives of others. We are looking for individuals who share our Mission Vision and Core applicants are subject to a background check. Once a conditional offer is made and a background check has been completed if SAILS Washington is concerned about a conviction that is directly related to the job we reserve the right to withdraw the offer of we Provide:Medical Vision and Dental InsuranceVoluntary Short-term and Long-term DisabilityEmployee Assistance Program (EAP)Company Paid Basic Life Insurance & ADD plus Voluntary Life InsuranceAccrued Paid Time OffUnlimited Peer Referral ProgramWorking Advantage employee discount programHealth Savings Account (HSA)Flexible Savings Account (FSA)401(K)Capella University DiscountThe Operations Program Manager serves as a key member of the Residential Services leadership team and acts as a primary support to Site Supervisors across multiple residential programs. This position is responsible for promoting operational consistency accountability leadership development employee engagement and quality service Operations Program Manager partners closely with Site Supervisors to provide coaching mentorship problem-solving support staffing guidance and compliance oversight. This role requires a highly organized creative flexible and collaborative leader who can effectively balance operational needs employee development and person-centered service ideal candidate possesses strong communication skills leadership experience and a commitment to supporting individuals with intellectual and developmental disabilities while fostering a culture of accountability consistency innovation and continuous DUTIES AND RESPONSIBILITIESSite Supervisor OversightProvide direct coaching mentorship and operational support to Site consistency in program operations documentation practices communication standards and staff performance regular check-ins with Site Supervisors to identify barriers provide guidance and support problem Site Supervisors in developing action plans to address staffing performance compliance and operational leadership development and succession planning within residential as a resource for conflict resolution and employee relations a culture of accountability professionalism and & Program OversightCollaborate with Site Supervisors to manage and review master schedules for efficiency and in and provide coverage for programs without assigned Site Supervisors or when Site Supervisors are out on as a resource for managing and minimizing overtime and coordinating peer coaching for new in coordination of ISS funding utilization and on-call support and respond to program needs during staffing shortages or and organize On-Call notes for the Client Care Team. Communicates with Crisis On-Call managers to follow up on any concerns noted in the as On call support as all employees operate and or manage within fair labor practices company policies/procedures and all applicable industry as a member of the agencys management duties as & OnboardingPartner with HR and leadership to recruit qualified candidates for DSP and Site Supervisor onboarding for new staff ensuring orientation is complete and aligned with organizational training milestones and coordinate required training within established timelines (30-day 120-day benchmarks etc.)Work with the Training team to ensure that training is in compliance with staff within their & DevelopmentFacilitate peer coaching for new employees and help develop a strong internal mentorship Site Supervisors with training implementation and monitoring staff development and or monitor training for all staff in least restrictive techniques behavior management active treatment client rights prevention of abuse / neglect documentation / data collection emergency procedures and other areas as continuous learning and act as a training liaison for state-mandated & Compliance ResponsibilitiesReview and ensure compliance with monthly payroll reports including staff hours and strong working knowledge of Washington Administrative Codes (WACs) DSHS policies and other regulatory residential programs are in compliance with all local state and federal in internal audits external monitoring and quality assurance Client Care Team & Client SupportAttend and contribute to team meetings staffing discussions and client planning and coordinate with external agencies and community partners to support client person-centered thinking and ensure clients are treated with dignity and respect at all promote client inclusion and empowerment within their homes and VISION & VALUES ALIGNMENTModel and Promote Organizational Values: Lead by example in demonstrating the organizations commitment to person-centered care respect dignity and empowerment of all individuals the Mission: Actively contribute to creating inclusive communities where individuals with intellectual and developmental disabilities thrive by promoting meaningful engagement and full participation in home and community Leadership: Foster a culture of compassion professionalism and accountability among team Collaboration: Partner with internal and external stakeholders to further agency goals related to quality care innovation and continuous Person-Centered Practices: Ensure that individual goals choices and preferences are at the forefront of care planning and service SKILLSAbility to identify potential areas of compliance vulnerability and risk assists in developing/implementing corrective action plans for resolution of problematic issues and provides general guidance on how to avoid or deal with similar situations in the of EHR system (currently using Therap)Experience with medications and medical information for vulnerable to act as an independent review and evaluation body to ensure that compliance issues/concerns within the organization are being appropriately evaluated investigated and to build great working relationships with employees and communicate to write reports business correspondence and procedure to calculate figures and amounts. Knowledge of computer spreadsheet programs word processing software and the ability to learn new programs ENVIRONMENTHalf of the work environment for this position is a fast paced work environment that requires multitasking working under pressure self directed and frequent of the work is done in the field including driving to clients homes in multiple counties and be able to lift and/or transfer a minimum of 50 required to talk and hear. Quiet to moderate noise level in work required to sit for long periods of time use hands and fingers to handle performing the essential functions of this job the employee will be exposed to clients who may ask inappropriate personal questions display socially unacceptable behaviors use profanity and sexually explicit phrases make insulting remarks or threats and exhibit defiance dishonesty and assaultive AND/OR EXPERIENCEExperience working with DDCS/RCS policies and procedures and working with IDD clientsTwo years specialized training emphasizing Social Services at least three years experience working within a business social services or educational REQUIREMENTS:Must pass a Washington State background checkMust have proper credentials per WAC to work in the capacity of a DSPMust complete 40 Hours CORE Curriculum training and 32 hours of On the Job Training (OJT) / peer coaching within 120 days of hire or provide certificate for the core training and complete 32 hours of OJTFirst Aid/CPR Certified (within 120 days of employment training can be provided)Blood Borne Pathogen (within 120 days of employment training can be provided)Need to complete Non-Violent Crisis Intervention training to obtain CPI Blue ELIGIBILITY QUALIFICATIONS:Complete and pass the background check screening upon hire and every two years thereafter or as active NAR CPR/First Aid Nurse Delegation and other required a minimum of 12 hours of continuing education COMPENTENCIESLeadership and team-buildingAdaptability and problem-solvingClear and respectful communicationAdvocacy and person-centered planningAccountability and follow-throughSAILS Washington and Citizen Access Residential Resources are part of the Redwood Family Care Network family of companies. Operating in California Washington Arizona and Nevada. Responsible Compassionate & Trusted. Redwood Family Care Networks mission is to provide World Class person-centered services supports and advocacy for individuals in positive and life-enriching environments.