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Operations Manager
Job Location:
Monthly Salary:
Posted:
17 August 2026 (8 hours ago)
Posted:
Application Deadline:
14 November 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
A bit about us
At Placemakr home meets hospitality. Weve combined the best of apartment living vacation rentals and hotel stays into one experience. We partner with developers property operators and investors to curate a collection of apartment-like spaces in hand-picked neighborhoods. Our tech-enabled buildings create one-of-a-kind guest experiences and add tremendous value to the underlying real estate. Whether guests are with us for a night a year or somewhere in between these are more than just spaces to spend the night theyre a place to call home.
Our property team members help our buildings thrive by focusing on execution and ensuring a great experience for both residents and guests. Our non-property team members support property execution and the evolution of other areas within our can enjoy remote-first work with the freedom to choose their location as long as they have access to a workspace and reliable Wi-Fi. We believe collaboration is key so our remote-first teams and property leaders have biannual in-person get-togethers at various locations across the US.
From corporate non-property team members to our property teams and leaders were looking for collaborative driven individuals to join us as we continue to expand our presence.
The impact youll have
At Placemakr our obsession with exceptional service isnt the only thing that sets us apart its our people! As a General Manager your mission is to challenge motivate engage and lead your team to drive operational and budgetary excellence across your Placemakr property. You will embody a people-first mindset and instill accountability ownership and innovation in every member of your team.
Reporting directly to your applicable Area Manager you will utilize a can-do strategic and results-oriented approach to ensuring consistent day-to-day operations financial efficiency and an unmatched experience for our team members guests and residents on your property. As a member of our property leadership team this individual will demonstrate exceptional communication skills and will be a world-class collaborator across property and non-property teams. The General Manager will be a motivational and people-focused leader who is a champion of Placemakrs Community Norms and leads by example to uphold a culture of top performance across their team contributing to operational and budgetary excellence.
What youll do
- Consistently provide an exceptional experience to anyone you interact with by embodying what our teams guests residents and partners should think of as a trusted friend subject matter expert and local insider.
- Foster a one team mentality by collaborating effectively with all property and non-property leaders and team members contributing to a cohesive and supportive work environment.
- Maintain a safe secure and compliant environment for leaders team members and guests by adhering to and driving accountability for established Placemakr and property-specific people operational and financial policies and procedures including emergency protocols scheduling and budgetary reporting expectations attendance policies and conduct expectations.
- Embody Placemakr leadership competencies by driving accountability developing motivating challenging and engaging your team of line-level managers supervisors and individual contributors ensuring excellence in people leadership operations and finances of your property.
- In partnership with non-property leadership provide initial and ongoing training for your team(s) on Placemakr people operational and financial SOPs and programs.
- Own the success of company-wide or property-specific people-related initiatives on your property and provide executional guidance for your leaders that will support hiring engagement retention and development of all members of your team.
- Collaborate with Placemakrs PX and TA teams on talent acquisition efforts for your property including supporting consistent recruiting and hiring processes and engaging in grassroots or in-person recruiting initiatives to hire top talent.
- Own the overall operational success of Front of House Back of House and administrative/budgetary functions of your property through execution and support of Placemakr SOPs as well as embodiment of our Community Norms.
- Partner with your Area Leader and/or non-property teams and use an outside-the-box mindset toideate and execute onpeople operational and/or budgetary solutions that support Placemakr standards.
- Utilize Placemakr SOPs and best practices and collaborate with all Placemakrs effectively to ensure your property is consistently meeting or exceeding Placemakr service level and operational standards.
- Provide hands-on assistance to all members of your team forissues that require escalated leadership or expertise.
- Collaborate effectively with Sales Revenue Marketing and applicable non-property teams to drive overall revenue through pricing strategies occupancy targets etc.
- With support from your Area Leader drive NOI and overall financial success of your property through controlling expenses being cognizant of budgetary impacts and following FAA Owner Relations or other team-specific SOPs and standards set forth when applicable.
- Additional duties and responsibilities as assigned.
What it takes
- A bachelors degree preferably in management business administration communications hospitality or a related field; or commensurate experience in lieu of a formal degree
- 2 years experience in a leadership role within retail food & beverage hospitality multi-family or similar environment where customer service is at the heart of the operation
- A minimum of 1 years experience of successful multi-department leadership; retail food & beverage multi-family or hospitality-focused experience strongly preferred
- Experience with executing on team member relationship issues and retention engagement succession planning performance management and/or growth and development initiatives
- Proven track record with scheduling training and developing non-exempt employees to maintain exceptional service levels and uphold company standards
- A demonstrated track record of operational success made possible by a true customer-focus driving team performance effective decision-making skills and a solutions-oriented mindset
- Previous experience reviewing or managing expenses to a budget with support from leaders or cross-functional partners
- Exceptional verbal and written communication skills and the ability to deliver a message clearly and professionally across varying levels of team members and external partners
- A hands-on leader and world-class motivator who takes an active role in growing and developing their team
- Ability to manage cross-functional relationships competing priorities and time and resources proactively in a fast-paced ever-changing environment
- You lead by example and embody the core values of Placemakr. You Own It. You Make It Better. You Treat People Right.
- Operations Managers will be on their feet and moving around (stand sit or walk for an extended time) and taking a hands-on approach to work (move lift carry push pull and place objects weighing less than or equal to 50 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for our Operations Managers and an exceptional guest experience.
Our benefits & perks*
- Competitive salary
- Quarterly performance bonus program
- Company stock options
- 401k 4% employer matching program
- Medical Vision & Dental Insurance plan options
- Flexible Spending Account & Health Savings Account options
- 20 days of paid time off (PTO) per year with the flexibility to use it roll it over or cash it out!
- PTO increases to 25 days per year after 2.5 years of employment
- Up to 8 floating holidays per year so you can celebrate what matters most to you!
- Monthly cell phone reimbursement and health & wellness stipend
- Management Training Program
- Paid Parental Leave
- Paid Life Insurance
- ZayZoon as an option to access your paycheck before your payday
- Plus discounts to stay at select Placemakr properties all over the US
*The exact benefit terms and coverage are detailed in the Employee Handbook. Please note that Placemakr has the right amend policies and are subject to change.
Our community norms
Great people are the key to our success. From corporate team members to our property teams and leaders were looking for collaborative driven individuals to join us as we continue to expand our presence across the US. Most importantly we create positivecommunity normsthat shape our company culture and inform how we do business:
We own it.
We make it better.
We treat people right.
Applicants must be legally authorized to work in the United States and meet our age requirements of 18 years or older in order to be considered for employment with Placemakr.
Placemakr will provide reasonable accommodation to complete an application upon request consistent with applicable law. If you require an accommodation please contact our team at emailprotected
All your information will be kept confidential according to EEO guidelines. Placemakr values diversity of all kinds and is committed to building a diverse and inclusive workplace where we learn from each other. We are an equal opportunity employer and evaluate qualified applicants without regard to race color religion sex sexual orientation gender identity national origin disability veteran status and other legally protected characteristics.
Placemakr participates in the E-Verify program as part of our hiring process in order to stay committed to maintaining a legal workforce and complying with all applicable employment laws. E-Verify is a federal system that allows employers to confirm the employment eligibility of newly hired employees by comparing information from an employees Form I-9 to data from U.S. Department of Homeland Security and Social Security Administration records. All new hires will be required to complete the Form I-9 and may be verified through the E-Verify system. For more information about E-Verify please visit.
If you dont meet 100% of the above qualificationswe still encourage you to apply!
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Required Experience:
Manager
About Company
Experience comfort and convenience at our apartment-hotels. Enjoy spacious units with the amenities of home, plus prime locations and hospitality services.
