Operations Manager

About Us

At Friends of the Children SF Bay Area (Friends-SF) we are breaking the cycle of generational poverty by empowering youth to achieve their big dreams. Each child in our program is paired with a long-term salaried professional mentor a Friend who walks alongside them from kindergarten through high school graduation for 12 years no matter what.

Founded in 2017 Friends-SF is part of a nationwide network with a 30-year track record of proven impact. We proudly serve the Bayview-Hunters Point community and are committed to expanding our reach across the Bay Area.

You can learn more about us at .

Why This Role Matters

Our Friends show up for children every single day. Behind every outing family event and new staff members first day is an operations team making sure the space is ready the supplies are stocked the vendors show up and nothing falls through the cracks.

Were looking for an Operations Manager to be the organization-wide operational backbone of Friends-SF. Youll build and manage the systems facilities vendor relationships and everyday workflows that let our staff do their best work so they can focus on what matters most: our youth and families.

This is a hands-on manager role with real cross-functional reach. Youll partner with Program Development Operations and Leadership turning big-picture priorities into calendars procedures and systems that just work. If you love bringing order to a busy environment take pride in a well-run space and want your work to directly support kids and families wed love to meet you.

What Youll Do

Build systems that help everyone do their best work

Develop document and continuously improve organization-wide procedures workflows templates and shared systems

Translate leadership priorities into clear work plans timelines owners and follow-up

Maintain the master organizational calendar for key deadlines board and organizational events trainings and compliance activities

Coordinate organization-wide meetings retreats trainings and special projects from logistics to follow-up

Spot recurring bottlenecks and pain points and put practical solutions in place

Keep shared files and resources organized so staff can always find what they need and help teams adapt when new tools or practices are introduced

Keep our spaces safe welcoming and ready

Lead day-to-day facilities operations including building access maintenance supplies furniture and equipment

Serve as the primary point of contact for contractors facilities vendors and service providers

Coordinate preventative maintenance repairs inspections and facilities projects

Support workplace safety and emergency preparedness drills and incident documentation

Make sure youth- and family-facing spaces are welcoming functional and ready for programming

Steward our vendors and resources

Manage vendor relationships service agreements renewals and purchasing processes in partnership with leadership and finance

Track contracts subscriptions licenses insurance certificates and renewal deadlines

Maintain inventories of supplies technology furniture and emergency supplies

Find opportunities to reduce costs consolidate vendors and use resources more efficiently

Keep the finance and admin details on track

Track the operations budget and share regular updates on spending forecasts and variances

Coordinate invoice routing coding support receipts and purchasing documentation for finance

Support annual budgeting and gather documentation for audit insurance grant and board reporting

Keep our technology and tools running smoothly

Coordinate day-to-day technology and equipment needs with our external IT provider

Manage device account and access logistics for onboarding and offboarding

Support good file-management data-security and confidentiality practices

Support a great staff experience

Make sure new team members have their workspace equipment systems access and information ready on day one

Keep people-operations checklists procedures forms and templates current and easy to find

Coordinate Employee Handbook updates and track required organization-wide trainings

Help plan staff celebrations recognition retreats and other moments that make Friends-SF a great place to work

Lead projects that help us grow

Lead organization-wide projects tracking milestones and keeping everyone informed

Build simple dashboards and status reports that give leadership visibility into priorities risks and deadlines

Gather staff feedback and anticipate the systems space and capacity well need as we scale

What You Bring

We know great candidates dont always check every box. If this role excites you and you see yourself in much of whats below we encourage you to apply.

A bachelors degree or equivalent combination of education and professional experience

4 to 6 years of progressively responsible experience in nonprofit operations business operations office or facilities management administration project management or a related field

Experience juggling multiple work streams projects deadlines vendors and stakeholders

Hands-on experience with facilities purchasing contracts budget tracking and administrative systems

Strong organizational problem-solving and follow-through skills

Clear warm written and verbal communication and the ability to work well across departments and levels

Sound judgment and discretion with confidential information

Comfort moving between big-picture planning and rolling up your sleeves

The ability to work independently prioritize competing needs and know when to escalate

A demonstrated commitment to racial and economic equity and to creating inclusive welcoming systems and spaces

Bonus points if you have

Experience in a nonprofit or youth-serving organization especially managing a community-based or youth- and family-facing site

Experience with workplace safety emergency preparedness vendor and contract management or compliance coordination

Experience supporting organizational growth office moves renovations or new-site launches

Experience creating SOPs operations manuals dashboards inventories or compliance calendars

Strong Microsoft 365 skills (Word Excel Outlook Teams) and familiarity with project-management platforms

Other requirements

Must pass fingerprint and background checks

Must pass pre-employment drug screening

Must have safe driving record and valid drivers license

Ability to lift items weighing up to 30 lbs. on a regular basis without assistance

Work requires the following motions: bending twisting squatting and reaching

What We Offer

A pivotal role in a growing nonprofit with the chance to shape how our organization runs as we scale

A friendly and collaborative workplace where work-life balance is respected

Work that directly supports youth and families in the Bayview-Hunters Point community

Compensation and benefits

Salary range: $70000 $80000 depending on depth of experience education and skill set.

Full medical dental and vision coverage

401(k) matching plan basic life insurance and long-term disability insurance

Three weeks of paid vacation two weeks of paid sick leave six mental health days and annual winter holiday closure

Allowances for business mileage reimbursement cell phone use and other expenses

Schedule: Monday Friday 10AM-6PM on-site

How to Apply

Please submit a resume and cover your cover letter tell us how your skills interests and professional and lived experience make you a strong fit for this role. Wed love to hear what draws you to Friends-SF.

Local SF Bay Area candidates only. No relocation assistance is offered.

Friends of the Children SF Bay Area is an Equal Opportunity Employer committed to addressing discriminatory practices. The equal employment opportunity policy of Friends of the Children provides fair and equal opportunities for all employees and job applicants. Friends of the Children hires and promotes individuals solely on the basis of their qualifications for the job to be filled.