Operations Manager

• Oversee daily warehouse operations including receiving handling storage and product movement. Ensure accurate and timely processing of inbound product from vendors outbound distribution.
• Maintain inventory accuracy through disciplined processes and coordination with Inventory Control.
• Ensure proper product handling to minimize damage and loss.
• Partner with store managers department heads and support teams to coordinate inbound/outbound product flow including pickups and transfers ensuring 98% on-time readiness for scheduled deliveries and maintaining alignment through cross-functional collaboration and planning.

• Lead all delivery operations including management of third-party delivery partners.
• Oversee routing scheduling and execution of customer deliveries.
• Ensure on-time delivery performance and efficient route utilization.
• Monitor and improve delivery quality including damage rates and completion success.

• Lead the customer delivery scheduling function and team.
• Ensure proactive communication with customers regarding delivery timing and expectations.
• Resolve escalated delivery and service issues quickly and professionally.
• Drive a high-quality consistent in-home delivery experience.

• Oversee in-house service technicians responsible for furniture repair.
• Ensure timely resolution of customer product issues.
• Coordinate service work to support customer satisfaction and minimize returns.

• Lead a culture of safety across warehouse and delivery operations.
• Ensure compliance with all applicable Occupational Safety and Health Administration (OSHA) standards and company safety policies.
• Conduct regular safety audits monthly training and incident reviews.
• Maintain proper documentation of safety procedures training and workplace incidents.
• Partner with leadership on continuous improvement of safety practices.

• Lead coach and develop a team including warehouse associates customer service/scheduling staff drivers and service technicians.
• Set clear performance expectations and hold team accountable to results.
• Drive productivity engagement and retention across all functions.
• Foster a culture of ownership accountability and continuous improvement.
• Build strong cross-functional relationships with leadership (store merchandising accounting inventory etc.) to drive alignment accountability and execution across locations.

• 5 years of experience in warehouse delivery or operations management
• Experience managing or coordinating delivery operations (final-mile or in-home delivery preferred)
• Demonstrated leadership experience managing teams in a fast-paced environment
• Working knowledge of OSHA safety standards and workplace safety practices
• Strong problem-solving and decision-making skills
• Ability to manage third-party vendors and hold them accountable to performance standards
• Experience working in a continuous improvement environment (Lean Six Sigma Kaizen etc.) with a focus on process improvement and operational efficiency

• Experience in furniture appliance or big-ticket retail environments
• Experience managing customer scheduling or call center support functions
• Familiarity with warehouse management systems (WMS) and delivery routing tools
• Experience leading safety programs or initiatives

• On-time delivery rate
• Delivery damage rate
• Customer satisfaction / service resolution
• Inventory accuracy
• Warehouse productivity
• Safety performance (incidents compliance training completion)

• Target range: $72000 $85000 based on experience and scope

Required Experience:

Manager