Operations Manager

Key Responsibilities

• Customer & Account Management- Manage customer relationships expectations and escalations.
• Lead customer meetings reporting and service reviews.
• Operational Excellence- Oversee daily operations service performance and continuous improvement.
• Identify and implement cost-saving opportunities.
• Team Leadership- Lead coach and develop Specialists Planners and Senior Planners.
• Ensure effective training and cross-training.
• Transportation & Carrier Management- Oversee load planning TMS processes and carrier performance.
• Partner on carrier strategy rates and solutions.
• Financial & Strategic Management- Manage account profitability P&L invoicing and collections.
• Support growth service expansion and strategic initiatives.

Work Environment

• Primarily office-based/computer-based work environment.
• Frequent interaction with internal teams customers carriers vendors and other external partners.
• Requires the ability to manage multiple priorities in a fast-paced transportation and customer-service environment.
• Occasional travel required up to 10%.
• Work may require flexibility to address customer or operational needs outside of standard business hours.

Qualifications :

Education

• Bachelors degree from a four-year college or university preferred.
• Equivalent combination of education and relevant experience may be considered.

Experience

• Minimum of 5 years of related experience and/or training or an equivalent combination of education and experience.
• Minimum of 5 years of experience in customer service transportation logistics or a related field.
• Transportation Management Systems (TMS) required.
• Transportation optimization tools preferred.
• Experience leading developing and coaching teams.
• Experience managing customer relationships and resolving escalated customer concerns.
• Experience with account-level financial management and P&L responsibilities.
• Sales or business development experience preferred.
• Proficiency with Microsoft Outlook Word PowerPoint and Excel.
• Strong understanding of transportation operations carrier management customer service and transportation planning.
• Ability to formulate document implement and improve operational processes.

Personality Traits

• Customer-focused and relationship-oriented.
• Strategic thinker with strong business judgment.
• Results-driven and quality-focused.
• Strong leader who can coach develop and hold team members accountable.
• Excellent communicator with strong interpersonal skills.
• Highly organized with strong planning and prioritization abilities.
• Analytical and effective problem solver.
• Adaptable and comfortable managing multiple priorities in a fast-paced environment.
• Collaborative and able to work effectively with internal and external stakeholders.
• Proactive resourceful and committed to continuous improvement.
• Demonstrates sound financial and operational judgment.

Additional Information :

Benefits/Perks 

• Accrue up to five days PTO in first year. Two-weeks vacation plus one week PTO accrue on first anniversary. 
• Medical Dental Vision Life Insurance Disability 
• Other benefits include Doc-On-Demand Tuition Reimbursement Paid Volunteer Day Employee Assistance Program 

All your information will be kept confidential according to EEO guidelines. 

Remote Work :

No

Employment Type :

Full-time